Dispatcher

7 months ago

Toronto, Canada GoFor Full time

As GoFor continues its expansion across North America bringing our on-demand delivery service to additional markets, we are looking for highly skilled, enthusiastic, and self-driven individuals to join our team.

We are a technology-driven logistics company that brings together retailers, wholesalers, general contractors, and tradespeople matching them in real-time with vehicle fleet operators, individual owner/operators, and rental fleet operators. Using our powerful technology platform, we harness idle logistics capacity and match it in real-time with construction industry professionals who need fast, reliable, trained, and on-demand delivery.

We are dedicated to pursuing and hiring a diverse workforce with varied experiences, perspectives, and opinions. We believe diversity helps our team perform better and enables us to build an outstanding product for our customers. We are an equal-opportunity employer and are committed to working with applicants requesting accommodation at any stage of the hiring process.

**General Summary**:
The dispatch operation currently operates from 6:30 AM to 12:00 AM 6 days a week. Business requirements may dictate the addition of a 7th day at some point in the future. Shifts will be created to provide adequate coverage against these hours and Dispatcher shifts will rotate as necessary to meet these needs.

**Primary Duties and Responsibilities**:

- Dispatch drivers and assets to meet or exceed service level agreements and adhere to all customer delivery requirements in gofor markets.
- Maintaining a positive attitude to strengthen driver engagement and minimize turnover and maximize driver happiness.
- Efficiently assign routes/deliveries to drivers to maximize service level compliance, customer satisfaction, and driver retention for assigned marketplaces.
- Responsible for monitoring ongoing deliveries and drivers including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers and/or drivers.
- Answer phone calls from drivers requesting assistance in resolving issues.
- Work on a tight deadline and be willing to handle multiple issues/calls at the same time.
- Proactively collaborate with our Market and Regional Logistics Management team to ensure service level compliance and eliminate any potential delivery failures or manage customer escalations.
- Promptly report all instances of customer dissatisfaction to our customer care team to resolve the issue proactively.
- Work with Operations to optimize asset utilization and manage costs.
- Communicate all instances of driver issues or concerns to our Driver Happiness team and make recommendations based on information gathered to resolve any issues proactively.
- Perform other duties and projects as assigned

**Qualifications & Skills**:

- 2 or more years of mid/high volume delivery dispatch experience.
- Must be fluent in English (written and spoken). French/Spanish would be considered an asset.
- College Diploma is required and a bachelor’s degree or other advanced education is preferred.
- Experience in transportation management and/or driver management is required.
- Active listener with excellent communication skills.
- Excellent client management and interpersonal skills.
- Possess the following personal qualities: integrity, creativity, high standards, commitment, ethical values, and achievement-oriented.
- Excellent problem-solving skills.
- Ability to remain calm during challenging situations.
- Ability to build and maintain lasting relationships with customers, drivers and employees.
- Ability to be flexible and work extended hours as required.
- Having the ability to make hard and fast decisions within a data-driven environment is crucial to success and take responsibility for actions.
- Familiarity with leading Dispatch tools, capabilities, and usage
- Ability to be proactive and oversee upcoming challenges.
- Strong time management skills.
- Ability to work effectively and collaborate with other teams/functions.
- Be able to take direction and feedback.

**Working Conditions**:
The Dispatcher works in an office setting with some local travel as required.

  • Dispatcher

    7 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    7 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    7 days ago

    Toronto, Canada Towtal Roadside Solutions Full time

    Towtal Roadside Solutions is a leader in emergency roadside assistance and towing services. We are currently seeking highly motivated applicants with dispatch, call centre and customer service experience to part-time in our dispatch call centre. Job responsibilities include: - Assisting call centre in facilitating emergency roadside assistance -...

  • Dispatcher

    7 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    7 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services_ is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians...

  • Dispatcher

    7 months ago

    Toronto, Canada Provincial Smart Home Services Full time

    **Company Review**: _Provincial Smart Home Services _is one of Canada's fastest-growing companies. We provide residential homeowners with the latest Smart Home and HVAC products as well as 24/7 protection on their new equipment. A HVAC dispatcher is responsible for coordinating and dispatching HVAC (Heating, Ventilation, and Air Conditioning) technicians to...

  • Dispatcher

    7 months ago

    Toronto, Canada Epicater Inc. Full time

    Overview: **Responsibilities**: - Coordinate and schedule courier activities for efficient delivery of meals. - Communicate effectively with drivers, customers, and internal teams to ensure timely deliveries - Analyze transportation data to optimize routes and improve delivery processes - Utilize relevant systems to track shipments and update information -...

  • Dispatcher

    2 months ago

    Toronto, Canada Briere Transportation Full time

    We are looking for a **High-Performance Dispatcher **that has **Minimum 3 years** current transportation experience dispatching for an **Asset-Based Carrier**. Exceptional knowledge of Full Load and LTL Rates going to and from the USA with solid knowledge of Midwest USA, TX, East coast and South East coast of USA is a must. Success in this position requires...

  • Dispatcher

    1 day ago

    Toronto, Canada Triple Star Logistics Full time

    If you like to negotiate and build relationships, you want to join Triple Star's growing team. **Who we are looking for** If this describes you, then we want to hear from you: - _**Smarts**_**:You know stuff and think on your feet. - _**Communicator**_**:You’re smooth as silk in both written and verbal communications. - _**Doer**_**: You get things...

  • Dispatcher

    7 months ago

    Toronto, Canada Chair-man Mills Full time

    **Chair-man Mills **C**orporation** is a true leader in the event rental business and has earned this reputation through decades of being first-to-market with innovative designs and rental items and by maintaining a commitment to customer relationships that is second-to-none. **Position Overview** The Dispatcher is a critical role within our operational...

  • Dispatcher

    5 days ago

    Toronto, Canada Greenway Carriers Full time

    **Greenway Carriers **is a trucking company based in Brampton running mainly dry vans to the Southern and Mid western states of the United States from Ontario and Quebec. We are looking for a Dispatcher that has some experience with booking loads and talking to customers. Duties and Responsibilities will include: - Reach out to customers to book loads -...

  • Dispatcher

    4 weeks ago

    Toronto, Canada Toronto Community Housing Full time $36 - $37

    What we offerIn addition to competitive wages and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development...

  • Dispatcher

    14 hours ago

    Toronto, Canada GAT Full time

    Summary The Dispatcher is the central point of contact for base catering operations and is responsible for dispatching drivers to and from aircraft. The position develops and maintains detailed operational planning which includes administrative, implementation, and follow-up tasks for Sky Café bases. Works with the team to understand and assist with...

  • Dispatcher

    13 hours ago

    Toronto, Canada Bennington Worldwide Chauffeured Transportation Inc. Full time

    Our **Ground Transportation Company**is looking for a reliable, experienced, articulate multi-tasker with extensive GTA knowledge and confident PC skills. Our day to day operations involves 'on demand service' and focuses on **High Level of Customer Service**. **_Dispatch Goal_**: Assign chauffeurs to guests at various destinations that are best suited for...

  • Crew Dispatcher

    6 months ago

    Toronto, Canada ALSTOM Full time

    Crew Dispatcher **Crew Dispatcher** **Permanent/Full Time** **1 Position available** **DESCRIPTION** In your role you will: - Provide mentoring and support to all crew dispatchers, once qualified. Ensure everyone is operating safely and in compliance with all Alstom policies and procedures and all GO Manual Procedures. - Ensure all assignments are...

  • Security Dispatcher

    7 months ago

    Toronto, Canada GardaWorld Full time

    **Are you ready to suit up?**: If you are looking for a job where you have significant responsibility, this is the one for you! As a Dispatcher, you will play a key role in communication between agents, customers and supervisors! **What's in it for you?**: - Pay rate of $18. 48 per hour - Comprehensive health benefits - Fulltime hours - Uniform provided at...

  • Crew Dispatcher

    1 week ago

    Toronto, Canada ALSTOM Full time

    Crew Dispatcher (1) **Crew Dispatcher** **Permanent/Full Time** **1 Position available** **DESCRIPTION** In your role you will: - Provide mentoring and support to all crew dispatchers, once qualified. Ensure everyone is operating safely and in compliance with all Alstom policies and procedures and all GO Manual Procedures. - Ensure all assignments are...

  • Dispatcher

    7 months ago

    Toronto, Canada Groupe Intersand Full time

    **We are looking for a Dispatcher !** - **If you want to contribute to the success of a growing Canadian company by playing a central role for the manufacturing teamWe have a position for you! **_ - **Summary of main functions **_ - Coordinate and manage the receiving, shipping, handling of all materials and finished products from the plant ; - Optimize the...

  • Dispatcher

    5 days ago

    Toronto, Canada JP Towing Service & Storage Ltd. Full time

    JP Towing is currently hiring a Dispatcher. Day and Night shifts are available. The right Dispatcher is: - Reliable with a strong work ethic - Proactive and able to work autonomously - Able to stay calm under pressure - Able to utilizes sound decision making - Knowledgeable of Toronto streets or usage of GPS software. - Able to communicate well in person...

  • Dispatcher in Training

    3 days ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** Performing one of aviation's most important roles, flight...