Abm-assistant Branch Manager

2 weeks ago

Edmonton, Canada BMO Financial Group Full time

10175 101 St NW Edmonton Alberta,T5J 0H3

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Coordinates service requests and problem resolution processes to ensure accurate completion and follow-up that meets or exceeds customer expectations, or escalates for resolution.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Provides input into area business and market plans to optimize new and existing business opportunities within the community.
- Establishes relationships with business partners (e.g. CDC, MasterCard, Symcor, etc.) to maintain knowledge of interdependent systems and related policies and procedures.
- Reviews results and performance measures against plans and standards (e.g. sales targets, service targets, referral targets) to address gaps and develop plans.
- Analyzes data and information to provide insights and recommendations.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus may be on a business/group.
- Thinks creatively and proposes new solutions.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works mostly independently.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- 1-3 years of banking or customer service/sales or equivalent experience.
- Previous supervisory or management experience - preferred.
- General knowledge of retail banking products and services.
- General knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Working knowledge of competitive marketplace and trends in product offerings.
- Working knowledge of branch operational processes and policies.
- Working knowledge of branch technologies, processes, and performance metrics.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries,

  • Assistant Branch Manager

    4 days ago

    Edmonton, Canada Dick's Lumber Full time

    The Assistant Branch Manager supervises and sets standards for all activities in the branch and store and is accountable for the overall branch and store operations, including customer and employee relations, financial performance, inventory management, operational adherence to policies, growth in market share and the general maintenance and appearance of...

  • Assistant Branch Manager

    3 days ago

    Edmonton, Canada BMO Financial Group Full time

    10803 23rd Avenue Edmonton Alberta,T6J 7B5 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies...

  • Branch Manager

    3 weeks ago

    Edmonton, Canada First Onsite Full time

    We know that we owe our success to our amazing team. This is why we offer **top wages, excellent benefits**, and a **great work/life balance**. Here at First Onsite, **we work hard but also take the time to have fun**. If you are as serious about your work as you are about **enjoying the people you work with**, we want to hear from you! **A Day in the Life...

  • Branch Manager

    3 weeks ago

    Edmonton, Canada Nedco Full time

    For 100 years, **Nedco** has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part...

  • Branch Manager

    3 weeks ago

    Edmonton, Canada CDN Controls Ltd. Full time

    Overview: ***CDN Controls Ltd. is a fully integrated provider of instrumentation, electrical, automation, communication, combustion/emissions, and measurement services throughout Western Canada. CDN Controls has been providing the oil and gas industry with the high-quality services needed for business operations since 2011. At CDN Controls, we understand...

  • Branch Manager

    3 weeks ago

    Edmonton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security.We are currently seeking a Branch Manager to become an integral part of our...

  • Branch Operations Manager

    4 weeks ago

    Edmonton, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Driver

    4 weeks ago

    Edmonton, Canada GENTEK BUILDING PRODUCTS LTD Full time

    **Branch Driver** Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees and...

  • Branch Administrator

    3 weeks ago

    Edmonton, Canada Gunnebo Canada Full time

    **About Gunnebo Group** The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets. Through our businesses, Gunnebo...

  • Branch Administrator

    7 days ago

    Edmonton, Canada ECS Electrical Cable Supply Ltd Full time

    **Branch Administrator’s responsibilities**: 1. Answer phone as instructed. 2. Greet suppliers/customers when required. 3. Coordinate and execute sales mailings / literature. 4. Review and enter daily receiving. 5. Review and enter sales orders daily (ship verify). 6. Prepare invoice reports for corporate review. 7. Control backorders. 8. Enter...

  • Branch Administrator

    3 days ago

    Edmonton, Canada Consolidated Gypsum Supply Ltd Full time

    Consolidated Gypsum Supply Ltd. is an Alberta based building supply company serving builders and contractors in Western Canada for 46 years. Headquartered in Edmonton, Consolidated Gypsum Supply Ltd. has six Branches; two in Edmonton, two in Calgary and one each in Red Deer, and Saskatoon. Consolidated Gypsum is an equal opportunity employer. We are...

  • Branch Care Coordinator

    2 weeks ago

    Edmonton, Canada Air Liquide Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Branch Care Coordinator

    2 weeks ago

    Edmonton, Canada Air Liquide Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Branch Care Coordinator

    2 weeks ago

    Edmonton, Canada Air Liquide Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Branch Care Coordinator

    7 days ago

    Edmonton, Canada Air Liquide Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Branch Ops Manager

    4 days ago

    Edmonton, Canada Total Power Limited Full time

    **Branch Ops Manager, Edmonton** **Job Summary** Responsible for the locations Field Service Operations, Parts, Rental Operations, Contract Growth and Facility Management. The Branch Operations Manager will promote, sell, and professionally execute after sales services with the goal of achieving company targets. Ensures Customer Agreement sales and...

  • Branch Service Manager

    3 weeks ago

    Edmonton, Canada Total Power Limited Full time

    **Branch Service Manager, Edmonton** **Job Summary** Responsible for the locations Field Service Operations, Parts, Rental Operations, Contract Growth and Facility Management. The Branch Operations Manager will promote, sell, and professionally execute after sales services with the goal of achieving company targets. Ensures Customer Agreement sales and...

  • Branch Warehouseperson

    4 weeks ago

    Edmonton, Canada GENTEK BUILDING PRODUCTS LTD Full time

    **Warehouseperson** Gentek is a leading manufacturer and distributor of vinyl/aluminum siding, windows, and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada, we pride ourselves on providing our customers with superior service. This can only be achieved by having a fantastic group of employees...

  • Branch Care Coordinator

    2 weeks ago

    Edmonton, AB, Canada Air Liquide Full time

    Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our patients to change their...

  • Financial Advisor

    4 weeks ago

    Edmonton, Canada Servus Credit Union Full time

    **Employment Status: Full-time** **Salary Range: $50,850 to $71,091 (dependent on experience level)** Servus is growing! We are currently looking for a **Financial Advisor **for our** Capilano branch.** Reporting to the Assistant Branch Manager, your primary objective is to bring our noble purpose to life by developing long term relationships with...