Branch Ops Manager

3 weeks ago

Edmonton, Canada Total Power Limited Full time

**Branch Ops Manager, Edmonton**

**Job Summary**

Responsible for the locations Field Service Operations, Parts, Rental Operations, Contract Growth and Facility Management. The Branch Operations Manager will promote, sell, and professionally execute after sales services with the goal of achieving company targets. Ensures Customer Agreement sales and retention targets while achieving major and regular repair goals. The BOM will also be tasked with the accountability and responsibility for the location’s rental operations such as rental asset maintenance and repair, scheduling and coordinating the activities of all operations employees, special projects management and execution, health and safety and regulatory compliance. Provides direct reports with leadership and mentoring to accomplish optimum productivity and loyalty. Act as the primary point of contact for all matters related to the building and infrastructure of the Edmonton office. Fosters a Total Power Team climate of proactive communication and collaboration to give our customers and team a positive experience.

**What You’ll Do - The Role (Responsibilities)**
- Provide direction and support to Edmonton Service and Rental Sales Representatives, Technicians, Parts, and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service.
- Coach, mentor, and lead the Edmonton operations team to achieve sales, gross margins. and income results that exceed forecasts
- Direct support and responsibility of Service Sales Representative in achieving new agreement sales targets, major repair, and Agreement retention rates
- Increase technician productivity with the objective of improving our competitiveness, increasing income.
- Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.
- Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims..
- Responsible for field service and rentals accounts receivable issue resolution. Take a proactive approach in resolving customer complaints and disputes. This will involve direct customer contact with predetermined concession negotiation authority.
- Lead contact for facility - landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates, and coordinate repairs upon approval.
- Responsible for ensuring a professional and safe work environment for all employees. Report any unsafe work environment to the Company health and safety officer or employee relations matters to HR.
- Consult with Manager Technical Services to achieve training required to service equipment base.
- Coordinate annual roundtable and town halls
- Before taking any action, communicate concerns about the job performance of individuals on the team to your manager for discussion.
- Point of contact for IT infrastructure and maintenance within the local facility.
- Primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.
- Determine appropriate stocking levels and turn rates for parts area.
- Maintain and monitor a min/max system with set orders for filters. This will require parts identification for new contracts as well as consideration for lost contracts.
- Monitor and maintain parts ordering process that utilizes inventory prior to ordering new stock.
- Maintain zero items in the “No Bin Report”.
- Monitor and maintain a return process for each supplier that establishes monthly and annual returns.
- Monitor part orders required to meet objectives set out by our main suppliers.
- Inventory counts, parts stocking levels and parts returns.
- Monitor receivers, requisitions, invoices, and purchase orders to ensure orders and account records are accurate.
- Other tasks and responsibilities as may be required from time to time consistent with the position of Branch Operations Manager and the job description and duties set out herein

**What You Need (Requirements)**
- High school graduate and post-secondary education.
- 5+ years of related experience
- Follow the Company’s Communications Covenants
- General understanding of computerized business systems.
- Excellent working knowledge of:

- Microsoft Office and computers.
- Business Systems: GP, Finance Reporter, CRM, with proficiency in creating and scheduling service calls, managing smart lists, creating purchase orders, receiving and posting parts to work orders, accessing financial reports, creating customers in CRM and creating service quotes in CRM. Etc.
- Valid driver's license and personal vehicle insurance. Operate your company vehicle in keeping with the Company Policy. See “Use of Company Vehicles” in the employee handbook. Follow all Ministry of Transportation rules an

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