Branch Service Manager

3 days ago

Edmonton, Canada Total Power Limited Full time

**Branch Service Manager, Edmonton**

**Job Summary**

Responsible for the locations Field Service Operations, Parts, Rental Operations, Contract Growth and Facility Management. The Branch Operations Manager will promote, sell, and professionally execute after sales services with the goal of achieving company targets. Ensures Customer Agreement sales and retention targets while achieving major and regular repair goals. The BOM will also be tasked with the accountability and responsibility for the location’s rental operations such as rental asset maintenance and repair, scheduling and coordinating the activities of all operations employees, special projects management and execution, health and safety and regulatory compliance. Provides direct reports with leadership and mentoring to accomplish optimum productivity and loyalty. Act as the primary point of contact for all matters related to the building and infrastructure of the Edmonton office. Fosters a Total Power Team climate of proactive communication and collaboration to give our customers and team a positive experience.

**What You’ll Do - The Role (Responsibilities)**
- Provide direction and support to Edmonton Service and Rental Sales Representatives, Technicians, Parts, and Administrative Support Staff. Hold them accountable for quality, productivity, and customer service.
- Coach, mentor, and lead the Edmonton operations team to achieve sales, gross margins. and income results that exceed forecasts
- Direct support and responsibility of Service Sales Representative in achieving new agreement sales targets, major repair, and Agreement retention rates
- Increase technician productivity with the objective of improving our competitiveness, increasing income.
- Project manage major repairs and special projects ensuring the proper number of hours and material is quoted with on time service delivery.
- Develop and enforce procedures that will increase warranty compensation. Work directly with Generac and other suppliers on dispute resolution and denied claims..
- Responsible for field service and rentals accounts receivable issue resolution. Take a proactive approach in resolving customer complaints and disputes. This will involve direct customer contact with predetermined concession negotiation authority.
- Lead contact for facility - landlord communication, alarm system, keys, cleaners, inspectors, fire extinguishers, life safety inspections, etc. Identify and report any necessary building repairs, obtain estimates, and coordinate repairs upon approval.
- Responsible for ensuring a professional and safe work environment for all employees. Report any unsafe work environment to the Company health and safety officer or employee relations matters to HR.
- Consult with Manager Technical Services to achieve training required to service equipment base.
- Coordinate annual roundtable and town halls
- Before taking any action, communicate concerns about the job performance of individuals on the team to your manager for discussion.
- Point of contact for IT infrastructure and maintenance within the local facility.
- Primary decision maker in the event of a power outage or a declared state of emergency by any level of Government within the region.
- Determine appropriate stocking levels and turn rates for parts area.
- Maintain and monitor a min/max system with set orders for filters. This will require parts identification for new contracts as well as consideration for lost contracts.
- Monitor and maintain parts ordering process that utilizes inventory prior to ordering new stock.
- Maintain zero items in the “No Bin Report”.
- Monitor and maintain a return process for each supplier that establishes monthly and annual returns.
- Monitor part orders required to meet objectives set out by our main suppliers.
- Inventory counts, parts stocking levels and parts returns.
- Monitor receivers, requisitions, invoices, and purchase orders to ensure orders and account records are accurate.
- Other tasks and responsibilities as may be required from time to time consistent with the position of Branch Operations Manager and the job description and duties set out herein

**What You Need (Requirements)**
- High school graduate and post-secondary education.
- 5+ years of related experience
- Follow the Company’s Communications Covenants
- General understanding of computerized business systems.
- Excellent working knowledge of:

- Microsoft Office and computers.
- Business Systems: GP, Finance Reporter, CRM, with proficiency in creating and scheduling service calls, managing smart lists, creating purchase orders, receiving and posting parts to work orders, accessing financial reports, creating customers in CRM and creating service quotes in CRM. Etc.
- Valid driver's license and personal vehicle insurance. Operate your company vehicle in keeping with the Company Policy. See “Use of Company Vehicles” in the employee handbook. Follow all Ministry of Transportation rule

  • Field Service Branch Manager

    5 days ago

    Edmonton, Canada Clean Harbors Full time

    Clean Harbors in our **Edmonton, AB **location** **is seeking a **Branch Manager (Field Service Branch** **Manager)** to manage the successful execution and profitability for the overall operations of their assigned branch office. This includes the sales growth, retention of customers, customer satisfaction, profitability, operational controls, health and...

  • Branch Manager

    5 days ago

    Edmonton, Canada Nedco Full time

    For 100 years, **Nedco** has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security. We are currently seeking a **Branch Manager** to become an integral part...

  • Branch Manager

    7 days ago

    Edmonton, Canada First Onsite Full time

    We know that we owe our success to our amazing team. This is why we offer **top wages, excellent benefits**, and a **great work/life balance**. Here at First Onsite, **we work hard but also take the time to have fun**. If you are as serious about your work as you are about **enjoying the people you work with**, we want to hear from you! **A Day in the Life...

  • Branch Manager

    7 days ago

    Edmonton, Canada Gescan Full time

    With over 60 years of industry experience, Gescan has 26 branches located across Western Canada. Gescan is a proud member of the Sonepar Canada family, one of the largest B-to-B electrical distribution networks in the world. Sonepar Canada has over 1900 employees working out of 114 offices between the unique brands. At Gescan, we leverage our strong global...

  • Branch Manager

    6 days ago

    Edmonton, Canada BMO Financial Group Full time

    16903 127 St NW Edmonton Alberta,T6V 0T1 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies...

  • Branch Manager

    5 days ago

    Edmonton, Canada BMO Financial Group Full time

    5503 23rd Avenue Edmonton Alberta,T6L 7B9 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies...

  • Branch Manager

    Found in: Talent CA C2 - 6 days ago

    Edmonton, Canada Nedco Full time

    For 100 years, Nedco has been a cornerstone in the electrical industry. With branches across Canada, Nedco is pleased to offer one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and security.We are currently seeking a Branch Manager to become an integral part of our...

  • Branch Manager

    6 days ago

    Edmonton, Canada CDN Controls Ltd. Full time

    Overview: ***CDN Controls Ltd. is a fully integrated provider of instrumentation, electrical, automation, communication, combustion/emissions, and measurement services throughout Western Canada. CDN Controls has been providing the oil and gas industry with the high-quality services needed for business operations since 2011. At CDN Controls, we understand...

  • Manager, Highlands Branch

    5 days ago

    Edmonton, Canada Edmonton Public Library Full time

    Are you an innovative leader who can inspire staff and customers alike? Are you knowledgeable and passionate about public libraries and about community? If so, EPL is the place for you! EPL is looking for an enthusiastic branch manager with a passion for making a difference! The Penny McKee - Abbottsfield Branch plays a pivotal role in its community. The...

  • Branch Operations Manager

    2 weeks ago

    Edmonton, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Manager, Woodcroft Branch

    5 days ago

    Edmonton, Canada Edmonton Public Library Full time

    Are you an innovative leader who can inspire staff and customers alike? Are you knowledgeable and passionate about public libraries and about community? If so, EPL is the place for you! EPL is looking for an enthusiastic branch manager with a passion for making a difference! Using your superb organizational and leadership skills, you will manage the Jasper...

  • Manager - Jasper Place Branch

    7 days ago

    Edmonton, Canada Edmonton Public Library Full time

    Are you an innovative leader who can inspire staff and customers alike? Are you knowledgeable and passionate about public libraries and about community? If so, EPL is the place for you! EPL is looking for an enthusiastic branch manager with a passion for making a difference! The Jasper Place Branch is well recognized in its neighbourhood, serving an...

  • Branch Administrator

    5 days ago

    Edmonton, Canada Gunnebo Canada Full time

    **About Gunnebo Group** The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people and safely secure valuables. We operate worldwide through our 3,400 employees, 25 country locations, and 10 production facilities to serve customers in over 100 markets. Through our businesses, Gunnebo...

  • Branch Report Writer

    5 days ago

    Edmonton, Canada City of Edmonton Full time

    **Branch Report Writer** **Job Number***: **45467** The primary purpose of the Report Writer position is to assist the Waste Services and Parks and Roads Services Branches with the development, review and coordination of Council and Committee reports, presentations, and associated materials, including bylaws, policies, and capital/operating budget reports....

  • Branch Administrator

    5 days ago

    Edmonton, Canada Graybar Full time

    Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. Graybar Canada - a division of Graybar Electric US - is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through...

  • Branch Manager Intern

    Found in: Jooble CA O C2 - 1 week ago

    Edmonton, AB, Canada Crawford & Company Full time

    People taking care of people. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company,...

  • Branch Manager

    13 hours ago

    Edmonton, Canada Fort Garry Industries Full time

    Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with over 20 locations in five provinces, Ontario, Manitoba, Saskatchewan, Alberta, and BC. With over 100 years of service under our belt, Fort Garry Industries is always expanding and...

  • Branch Administrator

    6 days ago

    Edmonton, Canada Government of Alberta Full time

    **Job Information**: Job Requisition ID: 36794 Ministry: Energy Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Regular/Temporary: Ongoing Scope: Open Competition Closing Date: January 13, 2023 Classification: Subsidiary 01B 3625 Administrative Support 6 **About Us**: The PNG Tenure Branch plays a key role in the...

  • Professional Assistant Branch Manager Wealth

    3 days ago

    Edmonton, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - This role is responsible for providing sales leadership, talent recruitment, effective partner relationships and the consistent delivery of a legendary client experience. Primary Businesses: Private Investment Advice, Private Investment...

  • Accounting Clerk

    7 days ago

    Edmonton, Canada DRYCO BUILDING SUPPLIES Full time

    **Dryco Building Supplies Inc.** is a leading distributor of quality building materials in BC, Albertaand Ontario. Our branch in Edmonton, Alberta is looking for a qualified, highly motivated team player to join our branch to manage administrative and accounting functions. The position will be regarded as the administrative leader within the branch whose...