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Field Intrusion Tactical, Event Security

4 months ago

Vancouver, Canada BC Place Full time

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.

As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.

We are currently looking to add Advanced Security Trained Event Security
- Field Intrusion Tactical (AST Certificate Required)

Ambassadors to the BC Place team. Field Intrusion Event Security Specialists are responsible to enforce the stadium, leagues, and associations’ safety and security policies and protocols protecting players and officials on the field of play, preventing unauthorized access to the field and restricted areas by any person who does not have the correct accreditation and authorization. Scanning, recognizing, reporting, and responding to behaviours ensuring the safety of those on the field, the dispersal of spectators, and apprehension of intruders. Field Intrusion Event Security Specialists play a key role in delivering on our mission “providing world renowned service in a safe, inviting dynamic environment that attracts world class exhibitions, sport and entertainment events.”

The hourly rate for this position is $30.
**Date of hiring event**: May 13, 2024 (attendance only with invitation)

**WHY WORK WITH US**:
As part of our team, you, and your 600+ team members will be proudly hosting some of the most memorable events in Canada, including:

- The FIFA Men's World Cup 2026
- Concerts such as Taylor Swift and the Rolling Stones
- Canada’s Men’s and Women’s National Soccer Team matches
- The Canada Sevens, part of the World Rugby Sevens Series
- Vancouver Whitecaps FC of Major League soccer (MLS) and the BC Lions Football Club of the Canadian Football League (CFL)

We provide our team with industry-leading Service Excellence and Game Day Training to enable them to shine. At BC Place, you get to be part of a team that thrives in a fast-paced, high energy environment and takes true ownership in delivering exceptional, memorable experiences.

**WHAT YOU WILL BE DOING**:

- Working on the field, part of the inner cordon ensuring the safety of referees, coaches and players through the prevention, apprehension and resolution of unauthorized field intrusions;
- Utilize proactive approaches to safety including scanning, recognizing, reporting, and responding to concerning behaviours;
- Use de-escalation and non-verbal skills to prevent and dissuade field intrusion;
- As a last resort utilize force including control holds to prevent or apprehend field intruders;
- Create positive impressions utilizing, positive verbal and non-verbal skills;
- Provide service excellence to clients, guests and BC Place team members;
- Be approachable by maintaining uniform standards;
- Be knowledgeable about BC Place, safety policies, guest services and event details;
- Practice proactive measures to manage crowds, prevent/diffuse the risk of confrontation, and monitor enforcement of responsible alcohol management;
- Conduct self with integrity, respect, and professionalism at all times;
- Partner with stadium police as appropriate;
- Respond to building emergencies, including guest
- and facility-related emergencies, in a lead or supportive role;
- Assist with event evacuation should building evacuation be necessary;
- Investigate incidents as required, in such situations as injuries, damage to property, theft/loss and assault;
- Complete administrative duties as required including completing incident and eviction reports;
- Ensure scheduling and availability requirements are achieved;
- Follow BC Place policies and practices;
- Perform other job-related duties as required.

**WHAT YOU BRING TO THE TABLE**:

- Must have a valid BC Security Worker License with a valid Advanced Security Training (AST) certificate;
- Physically fit and mentally able to work under pressure while dealing with escalated incidents of aggressive behaviour or non-compliance;
- Advanced de-escalation and communication skills;
- Ability to maintain a friendly, professional and courteous demeanor;
- Experience using radio and related protocols;
- Ability to deal with difficult situations and large crowds;
- Ability to work independently with mínimal supervision and as well the ability to cooperate with others and teamwork;
- Experience in a similar role in the event or service industry and or working with the public an asset;
- Mentally and physically able to deal with conflict situations and other assigned tasks including exposure to seasonal heat and cold in an outdoor and indoor environment, extended periods of standing and at times extensive walking from one location to another on concrete and field surfaces;
- Computer literate with the ability to utilize BC Place employee service portal via internet o