Infrastructure Analyst

4 weeks ago

Richmond Hill, Canada City of Richmond Hill Full time

Posting Id- 2781- Department- Corporate and Financial Services- Division- Information Technology- Rate of Pay- $84,448.00 -$96,283.00 Annual- Job Type- Permanent Full Time- Replacement/New Position- Replacement- Posting Type- Internal and External- Posting Date- 11/11/2024- Application Deadline- 11/25/2024**Position Summary**:
**Key Duties and Responsibilities**:

- Implement, maintain and support the infrastructure and technology platforms for the City that are secure, reliable, scalable and implemented in accordance with industry best practices.
- Provide second-tier support for technical issues, troubleshoot operational problems and perform maintenance as required.
- Coordinates MACDs for telecommunications equipment and services. Works with vendors and service providers on provisioning, installations, changes and repairs
- Manage end user accounts, permissions, access rights and storage allocations.
- Perform and test routine system backups and restores.
- Perform system tuning and performance monitoring.
- Perform proactive daily checks and be available to respond to alerts and emergencies after hours.
- Work closely with Project Teams, IT and business units to provide telecommunications expertise and ensure seamless integration and operations of telephony requirements in project delivery
- Establish and maintain documentation, standards and procedures.
- Implement and maintain service management strategies that align with the ITIL framework
- Conduct research, understand emerging trends, technology solutions, services, protocols and standards including privacy, security and regulatory compliance

**Education and Experience**:

- Diploma in computer science or a related discipline
- Cisco Certification in Collaboration is required
- Cisco Certification in Enterprise, Security, Data Centre and Microsoft Certification in Collaboration is considered an asset
- 4 years of relevant IT Telecommunications experience

**Required Skills/Knowledge**:

- Strong technical knowledge and hands-on experience in telecommunications systems including Cisco UCM, UCCX, WFO, Jabber, VOIP/SIP Trunking, PRI, 1FL, BIX termination and wiring.
- Experience and working knowledge of Microsoft Teams Phone and Collaboration
- Highly developed experience in planning, design, operational support, hands-on implementation and configuration of servers including backup/recovery, optimization and performance tuning.
- Demonstrated ability to establish and maintain an effective consulting relationship with internal and external clients with a strong customer service orientation.
- Experience in programming call routing and call handing. Experience in the development of scripts for process automation.
- Possess highly developed leadership, team building, interpersonal, conflict resolution, negotiation, facilitation, problem solving, and communication skills.
- Ability to work effectively and collaboratively in cross-functional teams.
- Excellent organization, communication with effective decision making capabilities.
- Must be available to work evenings, flex shifts, on-call/standby, extended hours and statutory holidays when required.
- Must be and willing and able to transport yourself to City work sites as required (mileage compensated).
- Requires satisfactory Police Records Check
- Demonstrates good judgment and makes sound decisions
- Shows commitment to personal growth, development, and leadership opportunities
- Shares new ideas and challenges the status quo
- Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust
- Takes initiative to participate in a culture of learning, mentoring, and sharing
- Contributes to building and being a part of a positive culture
- Demonstrate the City’s corporate values of care, collaboration, courage and service

**Leadership Competencies**:

- Demonstrates personal leadership
- Builds people and culture
- Cultivates open communication
- Shapes the future
- Navigates and leads through complexity and change

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

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