Senior Technical Support Analyst/Junior System Administrator

4 weeks ago

Richmond Hill, Canada Onico Solutions Full time

Senior Technical Support Analyst/Junior System Administrator

The Senior Technical Support Analyst/Junior System Administrator is responsible for supporting the comprehensive technology platforms for the Business by managing and coordinating all day-to-day activities for our client, while acting as a liaison between their vendors and the businesses requirements.

The successful candidate will be enthusiastic, personable and a multi-skilled IT professional with excellent all-round technical expertise. They require knowledge of systems, hardware, technical support, macOS, Windows, Adobe Creative Suite, Autodesk, and multi-office remote infrastructure management. They must possess tech-functional communication skills with the ability to convey complex details in simple terminology for senior leadership executives.

Responsibilities

- End-user technical support for macOS and Windows workstations
- Software troubleshooting and support for Adobe Creative Suite of products, Autodesk Suite of products
- Technical support of MS Office Suite of products
- System administration of Windows Servers and Email Servers
- Hardware support and inventory control
- Working closely with vendors ensuring client satisfaction and successful project completion
- Evaluating business needs, system functionality, and ensuring the primary objective meets or exceeds requirements
- Issue and risk management and resolution
- Escalation to Managing Director

Requirements

- Minimum 5 years of extensive working experience in supporting multi-platform systems and related applications
- 4 years experience supporting macOS
- Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices
- Experience supporting Windows Servers
- Extensive experience with desktop and server operating systems, including Windows and Macs.
- Extensive application support experience with MS Office Suite
- Good interpersonal skills, team player and contributor to a positive team dynamic
- Ability to work under pressure; sense of urgency and customer service-oriented
- Versatility, adaptability to new technologies and change
- Strong organizational, priority management and multitasking skills; results-oriented
- Motivated, creative, flexible, responsible and proactive
- Availability to work outside regular work hours

This is a permanent position located in Etobicoke, ON with an annual salary of $55,000.00 – $65,000.00

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