French Bilingual Financial Customer Service
4 weeks ago
Our Financial Customer Service Representatives are responsible, and goal-orientated individuals who handle both in-bound and out-bound calls with a high degree of customer focus and sensitivity.
We have **full**-time opportunity** and the schedule we are currently hiring for is on a rotating shift schedule:
- **Monday to Friday - 7am to 11pm**:
- **Saturdays - 8am to 6pm**:
- **Sunday - 1pm to 8pm**
**Responsibilities**
- Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
- Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
- Resolve customer account discrepancies
- Respect and uphold privacy and protection of customer information
- Meet and exceed individual targets and performance expectations
**What Are We Looking For?**
- Must be bilingual (French/English)
- Have strong communication and computer navigation skills
- Have the ability to multi task efficiently
- Is committed and willing to learn and grow within the business
- One year of experience working in a high volume call centre environment is an asset
- Must be available to work flexible shifts
- Customer service experience
**Compensation**
- Hourly rate of **$19.00/HR**:
- Health and dental benefits
**Perks**
- Work remotely and train remotely during COVID
- Benefits or tax free cash incentive
- Fun and engaging work culture
- Perkopolis discount program
- Career and leadership development
**Join a winning team today**
We are an equal opportunity employer**.**
Accommodations are available upon request at any point in the selection process. #2
**Experience**: Preferred
- Call centre
- Bilingual
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