Bilingual Service Desk Analyst

3 weeks ago


Montréal, Canada McCarthy Tetrault Full time

**Job Description**:

- At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of
- _Canada’s Top 100 Employers_ and one of
- _Canada’s Best Diversity Employers_. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.-
This position can be based out of
- **Montreal**. McCarthy Tétrault employees benefit from a hybrid work environment.**As a Bilingual Service Desk Analyst (IT), you will be**:

- Providing one-on-one training to end users for specific hardware and software issues.
- Escalating and liaising with other IT teams to resolve incidents and service requests.
- Assisting IT colleagues on special projects.
- Ability to provide onsite support to colleagues based in our Montreal office.
- College diploma in Computer Systems, Systems Administration, or related technical discipline.
- Minimum of 1-3 years of related experience preferably in a professional services environment.
- Office 365/Azure AD administration experience or working knowledge. Any certifications related is an asset.
- Excellent interpersonal skills and telephone manner; strong client-service focus and ability to correspond with lawyers and staff as well as create end user documentation.
- Patience, flexibility and an ability to deal with and manage difficult situations.
- Ability to transfer knowledge in an efficient, pleasant, and effective way using a variety of techniques.
- A curiosity about technology and willingness to understand how technology works to enable better business outcomes.
- An energetic, proactive and positive approach to all activities. Demonstrated “can do” attitude to ensure tasks and activities are managed with the utmost efficiency and effectiveness.
- Outstanding organizational and time management skills. Ability to prioritize multiple tasks/deadlines as they relate to projects.
- Demonstrated ability to ensure utmost confidentiality and discretion at all times.
- Ability to work independently and proceed with objectives under mínimal supervision.
- Bilingualism (French/English).

**As a member of the McCarthy team, you will have access to**:

- Competitive compensation including paid overtime.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.



  • Montréal, Canada Nova Networks Full time

    NOVA Networks is seeking Bilingual Service Desk Analysts that have a strong knowledge of Office 365 and the Office suites including administration of the product \ license management. The Bilingual Service Desk Analyst will also require a strong understanding of Microsoft Teams and SharePoint. You are “cool” under pressure demeanor and confident, alert...


  • Montréal, Canada Compugen Inc Full time

    **Job Title** - Bilingual Service Desk **Vacancy No** - VN6588 **Work Location** - Montreal, QC **Base Pay Range** - To be discussed during the recruitment process **Job Details** **Position: Bilingual Service Desk** **Location**: **Montréal, QC** **Position: Bilingual Service Desk** *** **Emplacement : Montréal, QC** **À propos de...


  • Montréal, Canada Environment and Climate Change Canada Full time

    Who can apply: Persons residing in Canada living in the city of Montreal or nearby Type of contract: Casual contract opportunity (90 working days) **Requirements**: Bilingual imperative (English & French) - comparable to government BBB Must be eligible for reliability security clearance or already have security clearance Minimum of 1 years of direct work...


  • Montréal, Canada Asset Inventories Inc. Full time

    **Asset Inventories** is hiring for a **Service Desk Support Technician**, whose primary responsibility is to respond to incoming requests via phone, live chat, or walk-in. Who can quickly diagnose and resolve end-user problems. **Responsibilities**: - Provides technical support to end-user in America region via phone, live chat, or in-person. - Provides...

  • Support Agent

    3 days ago


    Montréal, Canada CTConsultants Full time

    **CTC007354 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: IMPORTANT Location - Mississauga office Bilingual not required, English only Remote work however they might be called very rarely into the office if requested by their...

  • Service Desk

    7 days ago


    Montréal, Canada Compest Solutions Inc Full time

    **Technical skills** 2. Very good knowledge on VPN concepts and working experience in VPN troubleshooting 3. Working experience in Internet troubleshooting and wireless routers 4. Knowledge on active directory, domain controllers and good exposure to active directory concepts 5. Working experience in password reset tools and self 6. Troubleshooting...


  • Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...


  • Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal-Est, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...


  • Montréal, Québec, H2W 1S8, Montréal, Canada Brunel Full time

    IntroductionWe are hiring a Bilingual Front Desk Coordinator for a client located in Montreal, QC. This is a full-time permanent opportunity working on-site.ResponsibilitiesPerform receptionist duties such as greeting visitors, answering phones, and managing mail and deliveries.Coordinate the transportation of products, overseeing the entire process...


  • Montréal, QC, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to drive...


  • Montréal, Canada International Civil Aviation Organization - ICAO Full time

    Job Opening **Posting Title**: - Service Desk Assistant, G5**Job Code Title**: - INFORMATION TECHNOLOGY ASSISTANT**Department/Office**: - International Civil Aviation Organization**Duty Station**: - MONTREAL**Posting Period**: - 24 August 2023 - 07 September 2023**Job Opening Number**: - 23-Information Management Systems-ICAO-217030-R-Montreal...


  • Montréal-Est, Quebec, Québec, Canada Bilingual Source Full time

    We seek a dedicated Human Resources Business Partner (HRBP) to join our client's growing team. As an HRBP, you will play a crucial role in developing and implementing HR programs and processes to enhance employee performance, retention, and satisfaction across our client's various locations in Canada. You will collaborate closely with leadership to...


  • Montréal, Canada United Nations Full time

    The Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO)/ Deputy Director, Information Management Services (IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing...


  • Montréal, QC, Canada Sun Life Financial Full time

    Bilingual Senior Dental Analyst page is loaded Bilingual Senior Dental Analyst Apply locations Montreal, Quebec Toronto, Ontario Ottawa, Ontario Waterloo, Ontario time type Full time posted on Posted Yesterday job requisition id JR00096415 You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and...


  • Montréal, Canada Hotel Espresso Full time

    Job Description: Under the management of the Front Desk manager, an evening and night clerk is responsible of the hotel’s department of Front Desk during the establishment’s late operating hours. As such, they are responsible of the front desk’s standard tasks as well as insuring the accounting closure of the day during the night shift. MAIN TASKS: -...


  • Montréal, QC, Canada TheGetch Full time

    Role: Bilingual Business Analyst Openings: 10+ hiring's Salary: CAD 100-120K + Standard Benefits Location: Montreal, Quebec, Canada Mode: Hybrid Pharma background only Experience:- Bi-Lingual is mandatory and based out to Montreal Works in collaboration with Product Owner to understand, elicit, analyze, document, and communicate program and...


  • Montréal, Canada AstraNorth Full time

    **Must have skills**: - Strong in Communication skills and inter personal skills - Should have good experience in troubleshooting hardware issues for both desktops and laptops - Should have experience in Active Directory and desktop engineering - Hands on experience on VPN troubleshooting skills - Exposure to handling US calls - Hands on experience on...