Avp, Digital Journeys and Experiences

1 month ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

We are on an exciting path to transform Sun Life Canada’s Client, Sponsor and Advisor journeys, delivering personalized experiences, digitized processes, and consistent capabilities across each business unit. We are also growing our Sun Life Health and Wealth businesses by offering clients greater services through an expanded digital ecosystem. **The AVP, Digital Journeys and Experiences will support the vision of delivering seamless digital experiences and solutions across Sun Life Canada’s health, wealth and insurance business units.**

Reporting to the VP, Client Journeys and Agile Excellence Domain, this technology leadership role will closely partner with the Client Experience Office (CXO), DBTS web and mobile platform teams and Sun Life business units to:

- Deliver an orchestrated client lifecycle across all business units, product lines and channels. Provide leadership and accountability across all client digital journeys and experiences.
- Support the creation of a multi-year roadmap that (1) addresses client/sponsor/advisor experience challenges, (2) enables One Sun opportunities across SLF Canada, and (3) creates an ecosystem for deep client engagement.
- Understand the web and mobile needs of the Sun Life Canada business units and oversee the successful delivery of those capabilities in partnership with the Client Experience Office.
- Oversee the One Sun Financial Planning platform (“Conquest”) to drive adoption and provide our Sun Life clients with a personalized and engaging financial plan.
- Support the creation of a digital health ecosystem that helps Canadians navigate their health, receive physical and mental healthcare, manage chronic conditions and procure medications as necessary.
- Support the scaling and ongoing maturity of our digital wealth platforms, to ensure ease and convenience of solutions for our hybrid and face to face channels
- Other related accountabilities may be identified at the completion of the Client Experience Office mobilization for Digital Enterprise transformation.

**Accountabilities**:

- Demonstrate model behaviors for shared leadership_
- Serve as a trusted advisor to our business partners, demonstrating exceptional partnership and leadership skills that business and technology teams should emulate.
- Drive strategic alignment and shared goals through leadership and influencing across the Client Experience Office, Sun Life Canada business units, Sun Life Health, Retail Wealth and DBTS Core IT teams.
- Articulate the value, benefit, and trade-offs of digital investments, how they support the business strategy and how it integrates into the broader technology architecture.
- Work closely with DBTS leadership teams to transform legacy operating models and deliver business outcomes faster, particularly when integrating third party technology solutions
- Lead and facilitate technology budgets, forecasts and strategic planning activities for CXO.
- Develop and deliver technology strategies at scale for Sun Life Canada_
- Develop and deliver technical strategies that support digitization and modernization at scale across Sun Life Canada’s business units, with supporting roadmaps. Leverage technical expertise to create seamless, holistic client experiences across all channels.
- Help create a unified vision of One Sun digital opportunities - common solutions, capabilities and programs that create optimal client outcomes across our life, health and wealth businesses.
- Participate in governance forums that promote One Sun opportunities across SLF Canada.
- Ensure stability, disaster preparedness, security and currency of our web and mobile platforms.
- Create high performing and inclusive teams_
- Provide day to day coaching, direction and leadership to hubs/squads, to create high-performing, engaged and inclusive teams.
- Attract strong, diverse and global talent with appropriate digital, data and technology skills. Leverage resources and expertise at the Asia Service Center (ASC).
- Build external partnerships to augment our staff and deliver capabilities that help SLF Canada achieve its purpose
- Actively participate in and support Sun Life Canada’s Digital Enterprise transformation journey

**Competencies**:

- Reputation for strong leadership and partnerships_
- Excellent strategic, technology and communication skills to interact with and influence all levels of the organ

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