Technology Platform Owner

4 weeks ago

Waterloo, Canada Equitable Life of Canada Full time

At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join Equitable Life today.

**Position Title**: Technology Platform Owner

**Reports To**: AVP, Group IT

**Department**: IT

**Term**: Permanent Full-Time

**Work Arrangements**: We are currently working remotely, and we will be moving to a hybrid model when our office renovation is complete (approximately September 2023), coming into the office a minimum of 2 days per week, every other week on designated days.

**The Opportunity**: Equitable Life is growing We are looking for a Technology Platform Owner to join our Group IT team

The Technology Platform Owner (TPO) role will own and steward a technology platform. Lead and collaborate with multiple business and IT teams and leaders, the role will manage the direction and processes of multiple technology teams to execute tactical and strategic initiatives to support business products or value streams and its owned technology platform.

Now is an exciting time to join one of the Waterloo Region’s Top Employers for 2023

**What you will be doing**:

- Set technical platform vision and implementation roadmap for owned assets to support and enhance business outcomes
- Advance the technical health and performance of owned assets and platform
- Manage total cost of operation and ownership of the product platform and identify opportunities for improvement
- Accountable for introduction, alignment, and maintenance of a platform specific release calendar
- Own the technical platform roadmap and ensure the delivery of milestones upholds enterprise standards
- Ensure product solutions meet enterprise architecture and quality standards
- Drive future development aligned with key metrics
- Communicate critical, high-risk, advanced and/or cross-functional technical design and solutions to internal and external IT stakeholders
- Establish release governance for scoping of upcoming releases according to the planning rules, business priorities and other technical, functional, or organizational dependencies and objectives
- Assess downstream dependencies and the corporate or strategic impacts related to technical changes
- Manage IT contracts and vendor relationships to ensure excellence of delivery and positive relationships
- People management, including hiring, coaching, recognizing, mentoring and performance managing team members

**What you will bring**:

- 3+ years in a team leadership/management role in solutions design and development; 5+ years hands on enterprise class software solution design and development
- Post-secondary degree or equivalent combination of education and experience in the following or related discipline: computer science, computer systems engineering, software engineering
- Experience in defining blank-page solutions based on client journeys and/or experiences, including participation in Human Centre Design workshops; insurance or financial services experience an asset
- Experience leveraging and integrating vendor platforms, including holding vendors to a technical standard
- Experience with Cloud Native (12-Factor) Architecture and Infrastructure Pattern
- Experience with Cloud Providers, Azure preferred and with PaaS
- Experience with and knowledge of common Architecture patterns (e.g. Microservices, SOA, Event sourcing, etc.).
- Experience working in MS SQL Server and Linux environments
- Deep understanding of business capability definitions, data modelling, integration layers
- Designing and solutioning for generating and sending communications including contact orchestration, preferences/permissions, contact-lifecycle
- DIGITAL CONTACT
- Digital Contact Capabilities
- Communication Generation (Open Text Exstream)
- Data Flow into multiple digital channels for Communication Delivery - SMS technologies (eg Twilio), social message/notifications platforms (LinkedIn, WhatsApp), web mail, mobile notification centres, contact Centre (e.g. Genesys), voice skills
- Contact Management - IdP/IAM, contact orchestration, Permissions/Preferences, journey management, tag management
- Digital Contact: Core Skills - Business Capability Definition, Data modelling, Security, API, Tag Management, IP warming

**What’s in it for you**:

- A healthy work-life balance with employee wellness top of mind
- Annual bonus program, annual vacation allowance, and company-paid benefits program
- An additional paid volunteer day each year so you can spend time giving back to the community
- Immediate enrollment in the company’s pension program with employer matching
- Employee resource groups that support an inclusive work environment
- Tuition support and specialized program assistance
- A company subsidized cafeteria w

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