Director, Enterprise Architecture

3 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**About Enterprise Architecture**

The Enterprise Architecture team provides the technology and services our business partners need to continue to innovate for our clients, advisors and partners in order to help our clients achieve lifetime financial security and live healthier lives. Through innovation and collaboration, we are striving to find new and better ways to bring value to Sun Life globally.

**The Opportunity**

We are on an exciting path to transform Sun Life Canada’s Client, Sponsor and Advisor journeys, delivering personalized experiences, digitized processes, and consistent capabilities across each business unit. We are also growing our Sun Life Health and Wealth businesses by offering clients greater services through an expanded digital ecosystem and orchestrated unified commerce.

You will demonstrate a strategic and technology savvy mindset in understanding the Sun Life customer **Digital & Omni-Channel** journeys. You will work with business partners to deliver Client Journey capabilities onto modern digital and strategic platforms. We are creating a unified and frictionless customer experience across different sales channels and touchpoints. The goal of this **orchestrated seamless commerce** is to make our customer journey as smooth and integrated as possible, regardless of the channels with which the customer is engaged throughout their journey.

**What you’ll be doing**:
Reporting to the AVP, Enterprise Architecture - Digital Journeys & Omnichannel, this role will closely partner with the Client Experience Office (CXO), Digital platform teams, Infrastructure teams and other Sun Life business units to create the client journeys **enterprise technology solutions and integration architecture** for an orchestrated client lifecycle across product lines and channels:

- Responsible to develop and publish architectural blueprints for client journey and experience products for both** web and mobile**. This includes defining requirements, principles, capability assessments, gap analysis, feasibilities, risk assessments, component specifications, and other models to guide technology decisions.
- Accountable to ensure overall architecture integrity of solutions while bringing right enablers for business capabilities by mitigating risks, and where applicable deliver building blocks through MVPs (mínimal viable products).
- Build consensus among technology and business stakeholders to ensure viability and alignments of north star architecture. This also includes accountability to get approvals of architecture through Architecture Governances Forums.
- Support the creation of a multi-year product roadmaps that addresses (1) modernizing client journeys & experiences, (2) enables One Sun opportunities across Sun Life and (3) creates an ecosystem for deep client engagement.
- Collaborate with Product Owners & Hubs to align the roadmaps with other technology and platform strategies.
- Develop proof of concepts that validate the solutions, and present results to leaderships and executive audiences.
- Coach product teams to deliver within timelines, create modular and scalable solutions that addresses future architectural changes and design. Guide them on technology strategy related to coding practices, continuous integration, automated deployment.
- Provide architecture support for journeys across various lines of businesses including Client Experience Office (CXO), Global Retirement & Investments, Group Benefits, and Retail.

You will also be responsible for the following:

- Shape technical strategy for client journey products (e.g., build vs. buy decisions, modernization approach, technical road-mapping)
- Drive modernization, cloud and API adoption across client journey products.
- Provide direct day to day tactical coaching, direction and guidance to technical leaders within the client journey teams.
- Support the usage of Agile methodologies and DevOps frameworks for client journey delivery.
- Provide guidance and insight to establish governance processes, direction and control to ensure objectives are achieved and risks are managed appropriately for the evolution of client journeys.

**The experience you need to be successful in the role**:

- Knowledge of the Insurance and/or Financial Services landscape in Canada, or other similar industries where the external customer experience journey is of high quality (eg

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