People & Culture Operations Officer

1 week ago

Ottawa, Canada Federation of Canadian Municipalities Full time

**Position**

**People & Culture Operations Officer**

**Department**

**T&R - P&C**

**Classification**

**Level 4**

**Salary**

**Our salaries generally range from $66,000 - $74,000 and are based on qualifications and experience**

**Languages**

**Bilingual English and French Asset**

**Term**

**Full-Time Contract**

**Location**

**Hybrid (Ottawa) / Remote (Canada)**

**Background**

The Federation of Canadian Municipalities (FCM) is the national voice of municipal governments, representing the interests of cities and communities with the federal government.

With over 2,000 members including Canada's largest cities, small urban and rural communities, and 20 provincial and territorial municipal associations, FCM represents over 90% of Canada’s population. As the national voice of Canadian municipalities, FCM is an organization that strives to make the communities Canadians live in more prosperous, sustainable, and equitable.

FCM aspires to be an organization that is deeply respectful, collaborative, empowering and transparent in our work. As the national voice for Canada’s local governments, FCM is committed to strengthening Canada by achieving results for Canadian communities and cities, and by sharing knowledge and experience on the world’s stage, so that others may improve the quality of life in their communities. All leaders in the organization are expected to lead in a manner that embraces these values, the corporate culture and the passion for FCM’s mission.

**Major Purpose**

This role is responsible for the execution of daily P&C operational requirements throughout the employee life cycle (from onboarding through offboarding). They complete core people operations services, programs and procedures that help foster an environment that influences a positive employee experience for FCM staff in alignment with the organization’s objectives.

The work at FCM includes FCM becoming an even more member-driven organization that balances the realization of its goals with a people-centered approach. The incumbent embodies FCM’s commitment to being a healthy, diverse, inclusive and anti-racist organization. The Officer, will maintain the highest level of confidentiality, professionalism and exercise good judgment including the ability to escalate to management when help is required and being able to meet deadlines as set out by their direct manager within a fast-paced corporate environment.

**Key Responsibilities**

**People Operations** Services**
- Makes recommendations on improving existing ways of working within the team and contributes to the P&C department’s strategic planning process.
- Provides expert advice to the broader P&C team on operational matters, business systems and project planning.
- Processes internal client request, develops FAQs and shares with the business
- Accountable for cross-checking and inputting information to be transmitted to payroll on new hires, terminations, promotions, pay increases or other internal movements.
- Responsible for establishing, maintaining, or transforming business systems and processes used in day-to-day people operations / human resources management.
- Provides generalist human resources support to FCM in all areas of P&C programs, operations and delivery.
- Manages the People & Culture inbox; acts as the central contact point for operational/technical P&C information - prioritizes responses in the context of known priorities, responds where appropriate to requests, redirects requests to appropriate areas, drafts responses and documents for review.
- Responsible for timely and accurate creation and processing of all internal employee letters (across all client groups); making appropriate updates to systems; establishing and maintaining confidential files.
- Coordinates employee leaves and related programs (such as Maturn); provides guidance to employees related to leave options.
- Supports the annual increase process, responds to general employee inquiries and keeps staff updated about changes.
- Provides administrative support in the daily operations and activities of the department including establishing, revamping/transforming and maintaining confidential electronic files
- Contributes to process standardization and documentation
- Leads projects of modernization / continuous improvement initiatives
- Supports the planning and delivery of employee engagement initiatives as required.
- Support in the delivery of internal P&C communications to staff and information sharing through various methods such as the All Staff Teams Channel.
- Supports the P&C Team with policy reviews, researching, editing and implementation as required.
- Adopts a continuous improvement mindset and provides feedback on operational procedures/makes recommendations.
- Acts as back-up to benefits programs, drafting / reviewing formal written communications and ensuring regular follow-up (includes optimizing external provider services).
- Manages payroll changes (

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