Evaluation and Quality Coordinator

3 weeks ago

Toronto, Canada STRIDES TORONTO Full time

**ABOUT US**

**ABOUT THE ROLE**

The **Evaluation and Quality Coordinator** is a full-time permanent position that is central to advancing quality of services through building the organization’s capacity to use methods associated with continuous quality improvement frameworks, data/ measurement, and evaluation. The job is expected to raise the efficiency and effectiveness of services delivered to clients and to support the development of a high performing learning organization. The job supports accountability and reporting functions as well as organizational preparation for accreditation. Overall, the job enables evidence-based decision making within the organization.

**_ Salary range: _**_$79,422.00 to $92,488.00 per annum_

**_ Benefits: _**_Competitive Group Health Benefits, Defined Contribution Pension Plan._
- Recruiting for one (01) full-time permanent position._

**WHY JOIN OUR TEAM?**
- We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
- We provide opportunities for growth and professional development.
- We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
- We have a collaborative and supportive Senior Management Team.
- We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

**WHAT YOU WILL DO**
- Create, monitor, and report results for a set of markers, milestones or performance measures of program/ service progress identified as important to the organization’s achievement of goals. Provide expertise about performance measurement.
- Inform decisions about improving effectiveness of programs and services by identifying areas of concern or in need of improvement.
- Increase employee understanding of and capacity for effective participation in quality improvement, evaluation, and performance measurement activities.
- Use formal and informal methods of education, role modelling, facilitation, and coaching methods. Foster a culture of continual learning and improvement.
- Support senior leadership with preparing for and collating evidence that satisfies accreditation standards. Provide information about accreditation requirements.
- Operate using a project or team approach. Provide project coordination.

**THE “MUST HAVES”**

The following education, professional memberships and knowledge are a requirement for this role:

- Knowledge acquired through BA/ BSc or equivalent training in Social Science, Health, Statistics, or Research related discipline with substantial knowledge in program evaluation, quality improvement or data analysis/ analytics.
- Knowledge of planning, designing, and conducting research and/ or evaluations of clinical and/ or human services
- Knowledge of management of data, data collection (survey design, focus group, interviews) and tracking, statistics, qualitative analysis.
- Knowledge of writing reports for various audiences.
- Knowledge about mixed-methods research, using web-based survey software, designing program evaluations, developing balanced scorecards, conducting statistics, implementing performance measurement frameworks, and/ or conducting PDSA cycles and quality improvement tools.
- Knowledge of using spreadsheets including pivot tables (MS Excel, Power BI), statistical software (SPSS), and client information systems (e.g., KIDS).
- Knowledge of Microsoft products (MS PowerPoint and MS Word).
- Knowledge about how to develop, monitor and utilize performance indicators to support ongoing improvement efforts, including analytical and statistical process control knowledge, and the ability to use excel and other software like Tableau or Power BI to display data.
- Understanding of organizational structure and functional departments, service offerings, referral sources and pathways.
- Demonstrated understanding of access and equity issues, and awareness and sensitivity to diversity in the workplace and within the community.
- Awareness of the role of diversity, equity, and inclusion in the workplace and within the community being served by the position.
- An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
- Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

**THE ‘NICE TO HAVES’**
- Master’s Degree, or equivalent, in Healthcare Administration would be an asset.
- Lean Green Belt certification, credentialed evaluator with Canadian Evaluation Society, certificates related to quality improvement in healthcare (from IHI, CPSI) would be an asset.
- Knowledge of children’s behavioural development, mental health, autism; Toronto communities; and experience working in a not-for-profit environment are assets.
- Fluency in another language(s), including si

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