Cls Support Officer

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

CLS Support Officer

**What is the opportunity?**

Reporting to the Manager - Continuous Linked Settlement (CLS) Team Nightshift. This position provides key business-related knowledge and support to critical Payments Operations. This is to support Sanction Scanning function during Nightshift and the upcoming Real Time Rail (RTR) process. Participates in unison with team members to support other Nightshift operation like Continuous Linked Settlement (CLS) Help Desk functions and queues associated to the timely release of Time Sensitive Payments. Provides support to clients, service partners, correspondent banks and RBFG personnel as it relates to processing of payments received via all communication channels i.e. SWIFT, TELEX, RAFT$, EFT/RBC Express, LVTS, RFT and Intellitracs.

This position will be the Night Shift: 11pm - 7am

**What will you do?**
- Monitors SLA Sanctions queues and actions items as required, escalating where necessary
- Responsible for RTR monitoring process upon implementation
- Support for Wire Payment and CLS processing, by providing significant level of service and support to an international/domestic client base of Strategic/Relationship/Core/Global Financial Institutions Banks by consistently meeting Service Delivery Standards, within established Service Level Agreement.
- Ability to independently resolve high risk/high impact situations ensuring business decisions including critical/contingency situations are made on behalf of Royal Bank Financial Group and escalate to appropriate parties
- Ensures payments are processed in accordance with CPA, LVTS, SWIFT and Banking Arrangement guidelines to minimize interest claims and potential losses to the Bank
- Mitigates Operational/Transactional risk through proactive measures i.e. being aware of various cut-off times, accurate processing and verification of payments
- Participates in the execution of regular Business Continuity testing [i.e. LYNX, DRP, SWIFT, etc] with Bank of Canada, CLS Bank and the Canadian Payments Association as required.
- Provide backup and be able to perform the duties of Payments Exception [PEXC] or CLS officer during Nightshift as the need arises

**What do you need to succeed?**

**Must have**:

- Risk Management knowledge and comprehension
- Good knowledge of SWIFT wire payments procedures
- Very good communication and interpersonal skills
- Ability to multitask in various systems environments
- Ability to complete tasks independently
- Problem Solving/Analytical Thinking
- Knowledge of business practices and processes
- Willingness to learn new skills

**Nice-to-have**:

- 1 to 2 years of Banking experience
- Four-year Diploma/post-secondary
- Accounting background is an advantage

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- working offsite/hybrid type of work
- Opportunities to do challenging work

**Job Summary**

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-03-14

**Application Deadline**:
2023-03-28

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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