Floral Department Manager

5 months ago

Markham, Canada The Village Grocer Full time

**DEPARTMENT**:Floral

**POSITION TITLE**:Floral Department Manager (Full-Time)

**LOCATION**: Village Grocer (Markham, Ontario)

**TITLE OF IMMEDIATE SUPERVISOR**:Retail Operations Manager

**Scope**

The Village Grocer Floral Department Manager is responsible for overseeing and coordinating floral department activities such as purchasing, selecting, preparation and merchandising of both indoor and outdoor floral products. The manager also oversees and directs a full/part-time staff that attends to the department’s daily and seasonal needs and also serves as the lead consultant who works with clients on flower arrangement designs, the cost of flowers and delivery services. The floral department manager is also responsible for administrative and retail duties.

**Key Responsibilities**
- Manage and oversee all aspects of the operation and supervision of the floral department including, but not limited to: supervision and training of department staff, providing customer service, setting and achieving profit goals, supplier relationships, product selection & ordering, merchandising, pricing, stocking
- Meet & confer with clients regarding price, types of flowers & arrangement desired
- Water plants, cut, condition, and clean flowers and foliage display
- Unload flowers and supplies from wholesalers and growers
- Insure proper and safe storage for floral products
- Perform general cleaning duties in the store to ensure the shop is clean and tidy
- Create and change in-store and outdoor displays, designs, and look to enhance image

**Role Requirements**
- Minimum of five (5) years’ experience operating a floral store or department
- Available to work flexible hours including evenings, weekends and before/during key holidays (extended hours on occasion in peak seasons)
- Strong communication skills and ability to deal with staff and customers when required
- Maintain a clean and safe workspace environment
- Endure medium levels of physical exertion & stamina (standing, twisting, squatting, bending, moderate lifting capabilities up to 50lbs).
- Equipment operation (water hose, build/tear-down of flower carts, truck, wrapping station)
- Observes company code of conduct, policies and store rules
- Possesses a valid driver’s license and able to operate a van

**Working Conditions**
- Works primarily from our floral gazebo on the retail floor
- Indoor & outdoor work, medium to heavy lifting, working with live floral and dirt

**Success Factors**
- Business sensibilities
- Team Leadership & Communication Skills:

- Speaking and engaging with staff & customers in a calm, effective and friendly manner
- Listening skills & patience
- Stamina: Can often stand for long periods of time and are required to lift medium to heavy objects
- Job Commitment: Punctual and able to work variable shifts as assigned by the department manager
- Role Engagement: Ability to work with a positive attitude and a high level of energy
- Responsibility Success: Effectively manage and complete all aspects of key responsibilities
- Collaborative Approach: Works well with others and enjoys being part of a team
- Good memory skills

**About The Village Grocer**:
The Village Grocer has been a purveyor of quality foods in the Markham community for over 30 years. Started in 1986 by Evan & Cathy MacDonald, the company’s focus is to provide customers with wholesome & quality foods together with a high level of personalized service. The Village Grocer experience includes a full range of unique, every day and gourmet food offerings in a friendly retail-shopping environment that exudes discovery for the shopper. Under the banner “Great People, Quality Food” the Village Grocer provides consumers with quality food options beyond conventional food retailers.

The Village Grocer is committed to equality of opportunity in all aspects of employment. It is the policy of The Village Grocer to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$25.00 per hour

Expected hours: 36 - 44 per week

**Benefits**:

- Dental care
- Extended health care
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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