Business Analyst

7 months ago

SaintLaurent, Canada CAE Full time

**Role and Responsibilities**

**Business Analyst - Digital Strategy**

If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Digital Accelerator team is dedicated to elevating the training experience to make pilots the best they can be.

**Here are few reasons why folks love working at CAE**
- Meaningful work that drives professional development
- Ability to enter and grow within the technology industry
- Work in a collaborative environment
- Be part of a high-performance team

**Your mission**:
By working on all of CAE's digital and mobile products, understand the solutions better than anyone else and identify business processes underlying current user experiences that can be improved. Based on your research, make suggestions and assist the CX Designers in offering the best training solution to pilots and all the staff working with them.

**Your Role & Main Responsibilities**

**Be a contributor to the CX Strategy**
- Establish and develop relationships of trust with all stakeholders;
- Research, analyze, document and understand existing business processes underlying our current customer experiences;
- Create and deliver documentation for requirement-related work, including requirement specifications, process flows, business rules, etc
- Conduct research to identify, document, prioritize and present the painpoints of the customer experience with current processes;
- Collaborate with data analysts to perform quantitative analyses to confirm identified issues and explore new business opportunities;
- Passionately pursue the improvement of the digital user experience that generates revenue to the business, includes reporting and analysis;
- Collaborate in the definition of the criteria for product success, performance, effectiveness and efficiency;
- Assess and analyse the customer experience and business processes using surveys, analytics and customer-focused metrics to ensure continuous improvement and data-driven optimization;
- Work closely with the other departments and the CX designers to support them in creating an optimal customer experience;
- Ensure the impact of the proposed business requirements and solutions on the systems is identified and understood by the technical specialists;
- Ensure that products, processes and solutions are aligned with the Customer Experience strategy;

**Be an active member of the business transformation**
- Conduct benchmarking, monitor industry trends and the competitive landscape to identify market trends and bring fresh ideas to the table
- Participate actively in the dynamics and improvement projects of the Customer Experience team;
- Collaborate with your peers to maintain a level of consistency across products and processes, contributing to the growth of the team’s best practices, tools and processes;

**Be an inspirational and motivational colleague**
- Participate and lead in various knowledge-sharing activities
- Contribute to the collaborative and stimulating work environment
- Be a change agent & Agile mindset promoter
- Be connected to the industry to know tendencies and suggest innovative ideas

**Your qualifications**:

- Bachelor's degree in Business Administration or Engineering; A Master's degree in a relevant field would be an asset;
- At least five years of experience in business analysisor a related field;
- Bilingualism required;
- Solid understanding of business process redesign concepts and process improvement techniques;
- Skills in research, analysis, synthesis, process mapping and documentation;
- Ability to prioritize and manage multiple strategic projects simultaneously;
- Proven experience in agile projects (Scrum, Kanban);
- Proficiency with tools for process mapping (Lucidchart, Visio), and project management (Azure DevOps, Jira);
- Understanding of digital customer experience concepts;
- Soft skills_
- Desire to play a major role in transforming a service-centred corporate culture;
- Strong sense of leadership with respect to process improvement initiatives;
- Ability to collaborate and communicate with other teams and project stakeholders;
- At ease in a fast-paced & changing environment with the ability to prioritize work and meet deadlines;
- Demonstrated ability to work independently and maintain good relationships with cross-functional stakeholders;

**What we have to offer**
- _ Benefits:_ fully flexible for you to choose what is important
- _ Retirement:_ Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP)
- _ Financial Perks:_ Employee Stock Purchase Plan & numerous corporate discounts
- _ Personal and Family Programs:_ Physical Wellness Plan & Supplementary Maternity Plan
- _ Work-Life Balance:_ Flextime & California Fridays all year
- _ Fun at work:_ social and community events all-year round

Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to supp

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