Duty Manager

2 weeks ago

Niagara Falls, Canada WildPlay Full time

**Duty Manager**

**Summary**

The Duty Manager is responsible for maintaining smooth operations throughout the day. They oversee the site as a whole, keeping tabs on both the Element and Guest Service sides to facilitate productivity, mediate concerns, address issues, and offer support or authority when necessary. The Duty Manager is responsible for the safety and wellbeing of their staff, their guests, and the site. They accomplish this by ensuring everyone is empowered to work at maximum capacity and all operations are streamlined.

**Responsibilities and Duties**

The Duty Manager’s responsibilities include, but are not limited to:

- Exemplifying the WildPlay Element Parks brand and supporting our model of the ideal guest experience
- Interacting with guests to ensure expectations are being set, met, and exceeded
- Maintaining a constant “hands on” awareness of all aspects of Park operation
- Directing activities that ensure adherence to the principles of safety, risk management, guest service/experience, and employee conduct
- Managing the flow of guest traffic to optimize Park experience
- Ensuring site-specific safety and risk management standards are being adhered to
- Fostering relationships and communication with others on the Leadership Team
- Maintaining a solid understanding of all jobs and roles within the Park
- Working proactively to prevent issues and maintain a constant state of efficiency
- Coaching, counseling, and supporting employees
- Enforcing disciplinary and corrective actions when necessary
- Employing conflict resolutions when necessary
- Reporting staff progress and performance to the rest of the Leadership Team
- Fostering a positive, safe and healthy work environment for all staff
- Enhancing employee productivity and morale

**Required Qualifications and Skills**
- Formal recreation education or equivalent experience in a management/leadership capacity
- Current standard first aid and CPR-C certification
- Positive attitude with the ability to give and receive feedback
- Solid judgment and strong decision-making skills
- Keen observational skills and attention to detail
- Ability to work well under pressure, remaining composed and confident
- Proven experience providing team leadership, coaching and mentorship
- Excellent written and verbal communication skills
- Knowledge of risk-management practices for high-risk activities
- Experience working in a fast paced, hospitality-based environment
- Previous high-performing leadership and hands-on operational experience in the Adventure Park industry will be valued

**Work Relationships**:
Reports directly to Guest Service Manager and Element Manager. Maintains a constant and consistent line of communication with the entire Leadership Team - particularly with the Element Supervisor, Guest Service Supervisor, and other Duty Managers.

**Work Schedule**:
This full-time role requires a flexible schedule according to the needs of the business, which will include working evenings, weekends and holidays. The peak season typically runs from May to mid/late September. There may be requirements to travel to various site locations when appropriate.

**Compensation**:
$20.50

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