Quality Assurance Manager

3 weeks ago

Niagara Falls, Canada The Burke Group: Human Resources Specialists Full time
The Quality Manager is responsible for oversight and compliance with quality requirements in the areas of food safety programs, raw material, in-process quality control, finished product evaluation, internal audits, GMPs, sanitation, pest control, and all other related quality matters. The role requires someone with a keen eye for detail, strong communication and collaboration skills, the ability to interpret test results against limits and standards, and the ability to lead a small team.

Duties and Responsibilities

Supervise process inspections and QC team, managing workload, manpower, task delegation and validation Develop and maintain site standard quality procedures, work instructions, form-controlled documentation and training records Lead customer complaints, nonconformance and assessment investigations and corrective actions Communicate with external customers for reporting, complaints, product deliveries and general QC inquiries Responsible for ensuring that the product manufactured meets the Company’s finished product quality and safety expectations, as per customer and legal requirements Coach, train and lead the Quality Control Team to ensure Quality and Safety is maintained throughout the process Present customer complaint analysis to senior management on a regular basis. Oversee Quality Retain sample management Maintain a sound working relationship with other departments to ensure no interruption in business Evaluate, modify, and design sanitation policies and procedures to ensure product quality and integrity Create, maintain, and reassess written sanitation procedures that will effectively accomplish the task of always ensuring product safety Provide guidance and leadership to develop a high-performance team Maintain and ensure the safety of all employees through proper training and enforcement of all company policies, procedures, and processes Manage performance issues, including performance appraisals, training, and corrective actions Create and perform internal audits of the manufacturing processes to ensure capabilities and expectations are met Perform other duties as assigned

Qualifications

Proven experience with implementing the FSQA manufacturing process Great attitude and a willingness to learn under pressure Excellent verbal and written communication skills Ability to build and maintain relationships with a wide range of people and personalities Ability to multi-task, prioritize, and manage time effectively Strong PC skills, including proficiency with MS Office Self-motivated and detailed-oriented Strong listening and critical thinking skills Ability to adapt to an ever-changing environment

Education and Experience

Post Secondary diploma/ degree in a relevant field Minimum 3-5 years in a food manufacturing environment Minimum 3 years of relevant people leadership experience Experience writing SOPs and implementing in a manufacturing environment Great attention to detail with accuracy, especially regarding product specifications Must have shift flexibility to provide support to all Team members Above average interpersonal, organizational, and communication skills Above average time management and comprehension skills The ability to remain calm in a fast-paced, high-volume environment

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