Thrift Warehouse Store Manager

2 months ago

Haliburton, Canada SIRCH Community Services Full time

**JOIN OUR TEAM**

***
The Thrift Warehouse Manager plays a pivotal role within SIRCH Community Services, ensuring the efficient operation and success of our thrift store. This role oversees all aspects of store operations, including sales, customer service, merchandise management, staff supervision, and financial oversight. In alignment with SIRCH's mission and vision, the Thrift Warehouse Manager fosters a positive, collaborative work environment, providing essential leadership that enables our team to focus on delivering programs and services that build community resilience and level the playing field for those we serve. By streamlining store operations, the Thrift Warehouse Manager ensures that resources and revenues generated from the store directly support SIRCH's community programs.

**RESPONSIBILITIES**
**Store Operations**:

- Directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
- Plans store layout to attract customers including merchandise displays
- In collaboration with the Marketing Manager, decides on in-store promotions and/or special events
- Handles customer and donor concerns or complaints in a timely and courteous manner
- Ensures the front tills and POS systems are running correctly, and remediates any breakdowns
- Ensures store donations are retrieved, sorted, and priced appropriately
- Protects the store from inventory shrinkage by close visual monitoring
- Ensures attractiveness and cleanliness of the store.

**Staff Supervision**:

- Hires, orientates, supports, trains, evaluates, recognizes and disciplines in accordance with SIRCH Standards of Practice
- Uses SIRCH’s strength-focused approach to provide direction, leadership and support to staff
- Conducts regular supervision with staff and ensures that performance reviews are completed in a timely manner
- Ensures staff complete all mandatory training and certifications as required and identify training opportunities
- Ensure effective communication of any policy changes to staff and volunteers
- Dedicated to personal growth and leadership development by participating in leadership and management training, workshops, and conferences

**Administration**:

- Plans, prepares, schedules, and chairs daily stand-up meetings, monthly staff meetings, and training sessions
- Participates in management meetings (at the SIRCH office)
- Prepares daily/weekly/monthly reports for the Financial & Operations Manager and/or ED
- Oversees staff scheduling, including approving vacations, sick time, and submits semi-monthly timesheets for payroll.
- In coordination with senior management, ensures that HR files, incident reports, disciplinary reports are up to date and kept confidential
- Reports all incidents immediately to senior management
- Oversees the collection of items to give free to other service providers as per SIRCH protocols.

**Health and Safety**:

- Oversees the health and safety of all customers, staff, and volunteers while in the store
- Manages health & safety, employee relations and other related issues at a store level
- Ensures in-store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is always secured
- Ensures all staff and volunteers are aware of emergency procedures and are prepared to implement them immediately as necessary
- Ensures the proper procedures are followed in the event of a workplace injury, illness or conducting incident investigations as applicable

**Financial Management**:

- Analyzes store financial statements and strategizes appropriate action to attain financial goals
- Ensures all cash operations are carried out according to policy and procedures and ensures deposits are secure
- Ensure opening and closing procedures are followed including daily cash reports, bank deposits, and maintaining / reporting on extra float
- Ensures nightly sales are deposited into the appropriate financial institution
- Attains sales margins, maintains staffing cost ratios, and profit objectives as established by management
- Assists Finance & Operations Manager in preparing financial and other requested reports (e.g. sales reports, staffing costs, and payroll data)
- Considerable material responsibilities (access to cash, donations, proper safekeeping of donations and goods, may have access to personal information, etc.).
- Access to valuable goods

**Critical Relationship Management**:
Works under the direction of the Executive Director and in cooperation with the Financial & Operations Manager. **The Thrift Store Manager will perform other duties as assigned.**
- **Governance Boards and Councils**: None
- **Internal**: Management team, Staff, Volunteers
- **External**: Community, Donors/Supporters, External vendors, Recycling Buyers
- Direct reports: between 3-5 staff members
- Assi

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