First Nations, Métis, Inuit Candidates- Contact

2 weeks ago


Regina, Canada CIBC - Indigenous Recruitment Full time

**_The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca_**

**What You’ll Be Doing**:
As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in fast-paced environment and deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients _and we invite First Nations, Métis and Inuit peoples to apply._
- At CIBC we enable the work environment most optimal for you to thrive in your role._ _You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis._

A quick note on your availability - The start date for this position is October 21st, 2024 and our Contact Centre at 2412, 11th Avenue, Regina, SK is open from Monday to Sunday, 7:00 AM to 12:00 AM CST. We’d like for you to be available and flexible between these hours.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate _(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps)_.
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.

**How you'll succeed**:

- Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client's needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
- Efficiency - Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
- Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs.

**Did you know**:

- We offer you an opportunity to join one of our ten People Networks - like the CIBC Women’s Network, CIBC Indigenous Employee Circle, CIBC Black Employee Network, CIBC WorkAbility Network - that engage and connect over 25,000 team members across the bank and offer networking, education, and career development opportunities.

**What CIBC Offers**:
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

**REQUIREMENTS**:

- You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You are motivated by accomplishing your goals and delivering your best to make an impact.
- You care about people and you understand different perspectives. You listen and learn from the experience of others.
- You bring your real self to work and you live our values - trust, teamwork, and accountability.

At CIBC, we are in business to help our cli



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