Service Delivery Manager Can

7 months ago

Brampton, Canada Safety-Kleen Full time

Safety-Kleen in Brampton, ON is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does supervise our drivers while still having a strong operational adherence to all Provincial and Federal Regulations and Safety-Kleen Policies and Procedures.

**Why work for Safety-Kleen?**
- Health and Safety is our #1 priority and we live it 3-6-5
- Focus on maintaining sustainability and cleaning the Earth;
- Competitive Compensation;
- Comprehensive health benefits coverage after 30 days of full-time employment including matching RRSP;
- Opportunities for growth and development for all the stages of your career;
- Company paid training and tuition reimbursement;
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Train, develop, and manage sales and service route drivers
- Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
- Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
- Fulfill duties of route driver when s/he is absent
- Provide field coaching and sales training to route drivers
- Meet with customers periodically to discuss needs
- Increase sales portfolio by identifying opportunities
- Schedule services to prevent and resolve route issues and complaints
- Ensure completion and organization of all mandated paperwork and files.
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with provincial and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Perform other duties as assigned
- Class DZ License;
- Manual Transmission Experience;
- Leadership experience;
- 5 years experience in a route driver management role;
- Intermediate computer skills;
- Excellent customer service skills;
- Excellent organization and attention to detail;
- Perform physical functions per job requirements;
- Successfully complete a background check, drug test, and physical, by position;

**Preferred Qualifications**:

- Previous route driver experience
- Previous dispatch/logistics experience

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class.

Clean Harbors is a Military & Veteran friendly company.
- SK

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