Regional Systems Officer

4 days ago

Brampton, Canada Ministry of Public and Business Service Delivery and Procurement Full time

Are you interested in working in a fast-paced, service delivery-oriented, and inclusive environment? If so, consider this exciting opportunity to work with the Justice Technology Services, Service Management Branch within the Ministry of Public and Business Service Delivery and Procurement.

Note:

- This is an operational, front-line, on-site presence position requiring a high level of engagement with Justice stakeholders.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.
**What can I expect to do in this role?**: As a Regional Systems Officer, you will:

- provide technical support for existing and emerging in-court technologies such as digital recording devices, electronic evidentiary display systems, remote witness testimony and video conferencing
- provide continuous maintenance, monitoring and testing for multiple, geographically dispersed sites or back-up support to prevent downtime by: identifying and performing troubleshooting in relation to system performance (hardware/software/network)
- provide technical support for non-standard devices and software for the Judiciary
- liaise with third-party hardware, software, and telecommunications vendors for support, repairs, replacement or modification of systems or services as may be required
- provide advice on technical strategies, solutions and tools on behalf of Court Services and the Judiciary
- provide Tier 2 support and training to end-users

**How do I qualify?**:
**Mandatory**:

- **you must have a minimum of a valid driver's licence class “G” or equivalent as recognized by the Province of Ontario to travel to remote sites where other modes of transportation are not available.**

**Information Technology Knowledge and Skills**:

- you have knowledge of information technology concepts and principles
- you have knowledge of various types of computer hardware such as servers, desktops, notebook computers, MFDs, peripheral equipment and network technologies (wiring, routers, switches, local area networks, wide area networks and wireless networks)
- you have knowledge of maintenance operations, testing, diagnostic software, data back-up software and recovery procedures
- you have basic audio-visual knowledge for support of audio systems and electronic displays

**Communication and Interpersonal Skills**:

- you have proven written and verbal communication skills
- you have interpersonal skills with tact, judgment and discretion
- you can work independently and in a team environment
- you have knowledge of training methods and practices to prepare and deliver training to users

**Reasoning, Analytical, Evaluative and Problem-Solving Skills**:

- you have analytical, evaluative and problem-solving skills to diagnose system failures and troubleshoot equipment breakdowns and provide corrective action plans and recommendations
- you have prioritization, organizational, and coordination skills to respond to service requests and other tasks in a timely manner

**Additional Information**:
**Address**:

- 1 English Permanent, 7755 Hurontario St, Brampton, Central Region, Criminal Record and Judicial Matters Check

**Compensation Group**:

- Ontario Public Service Employees Union
- Understanding the job ad - definitions

**Schedule**:**
- 6

**Category**:

- Information Technology

**Posted on**:

- Friday, December 13, 2024

**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- The information that you provide for the purpose

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