Sightseeing Assistant Supervisor

6 months ago

Montréal, Canada TRENTWAY-WAGAR INC Full time

**NOW HIRING**

**SIGHTSEEING ASSISTANT SUPERVISOR**

**Location: Montreal, Quebec**

**Position: Supervisor Assistant, Sightseeing Division**

**Reports to: Sightseeing Supervisor**

Introduction

Coach Canada is looking for a Supervisor for our Sightseeing Division in Montreal. In this role, you will be responsible for assisting the manager in leading and managing a team of staff to ensure the successful daily operations of the sightseeing activities. You will be required to assist the manager in planning and coordinating the daily operations of the sightseeing tours, maintain the level of safety and customer service standards, and ensure the efficient operation of the tours. You will also be responsible for the scheduling and training of ticket agents, as well as the coordination of all travel arrangements.

Job Responsibilities
- Assist the manager in overseeing daily operations and make sure that all activities are conducted within regulations and company policies.
- Monitor and assist in managing the performance of all staff and assign duties and tasks to staff members.
- Establish and maintain good working relationships with vendors, suppliers, and customers.
- Ensure deposits are entered daily, prepare all invoices in order, keep track of chargebacks.
- Book and keep track of all private tours and reservations, social media visibility posts, responding to ratings and feedback.

Job Requirements
- Have a minimum of three years in a similar role.
- Ability to handle stress and pressure in a fast-paced environment.
- Excellent customer service skills and the ability to deal with difficult customers and respond appropriately to complaints.
- Strong organizational, communication, and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively.
- Knowledge of relevant safety regulations and laws
- Experience supervising a team with proven ability to appropriately handle conflict when arises.
- Ability to work flexible hours is mandatory.
- Education background in tourism, hospitality or related field considered an asset.

**Why Work for Coach Canada**
- Competitive pay rate
- Dental Care, Vision Care, Health Benefits
- Learning opportunities + Employee Engagement
- Referral Reward Program - Earn $2,500+ for every employee you bring in

***Excellent Benefits, Pension, Competitive Wage & Opportunity for growth**

We are an equal opportunity employer committed to employing a diverse workforce.

In compliance with federal and provincial human rights laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ethnic origin, age, marital status, family status, disability or any other protected group status.

We thank all for their interest, however, only those selected for an interview will be contact.

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