Service Technician

3 months ago

Markham, Canada Infinite HR Associates Full time

The Service Technician will play an integral role in developing lasting client relationships, providing exemplary service and support by accurately diagnosing and repairing devices, and acting as a technical liaison between the company and the clients we serve. They will be responsible for the maintenance, and repair of medical equipment and devices.

**Key Responsibilities**:

- **Maintenance & Repair**:
○ Perform repairs, maintenance and safety inspections on medical equipment to ensure optimal performance, longevity, and safe operating conditions.

○ Test and calibrate components using a variety of manuals, troubleshooting techniques, and code requirements.

○ Diagnose and troubleshoot issues with accuracy and precision, repairing or replacing parts as necessary.

○ Keep detailed records of maintenance and repair work, ensuring compliance with regulatory standards.
- **Technical Support**:
○ Provide technical support to healthcare providers and staff.

○ Respond to urgent service requests in a timely manner to minimize downtime.

○ Troubleshoot equipment malfunctions over the phone or by video call directly with clients and sales representatives.
- **Compliance & Safety**:
○ Ensure all equipment complies with safety, regulatory, and manufacturer guidelines.

○ Ensure documentation is complete, clear, timely, and accurate.

○ Participate in safety audits and inspections to ensure a safe working environment.
- **Customer Service**:
○ Communicate clearly and effectively with clients to understand their needs and provide tailored solutions.

○ Ensure customer satisfaction by delivering high-quality service and support.

○ Perform other duties as assigned by the Director of Operations or Service Manager.

**Qualifications**:

- **Education & Experience**:
○ Certificate or Degree in Biomedical Engineering, Electronics, or a related field.

○ Minimum of 2-4 years of experience working with electronics equipment, preferably in the medical field.

○ Experience with computers and medical devices.
- **Skills & Competencies**:
○ Strong technical skills in the maintenance, and repair of medical equipment.

○ Excellent problem-solving abilities, organizational skills, and attention to detail.

○ Ability to work both independently and in teams managing multiple tasks, simultaneously, in a fast-paced environment.

○ Ability to solve technical and performance issues using information from a variety of different sources.

○ Ability to interpret technical data like electronic circuit diagrams, schematics, and blueprints with skilled proficiency in the use of tools and test equipment.

○ Advanced computer skills - Proficiency with G-Suite (Docs/Sheets) highly desired.

○ Basic understanding of anatomy, physiology, and medical terminology.

○ Working knowledge of technical requirements, codes, and standards associated with the field.
- **Certifications**:
○ Valid driver’s license and ability to drive to pick up parts as necessary.

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Ability to lift up to 50 pounds?

**Education**:

- DCS / DEC (required)

**Experience**:

- Service Technician: 3 years (required)
- Servicing medical devices: 3 years (required)
- Repairing equipment: 3 years (required)

Licence/Certification:

- Driver's License (required)

Work Location: In person

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