Relief Night Manager

3 weeks ago


Vancouver, Canada Accor HQ Full time

**Relief Night Manager**:
Reliable and welcoming. As Relief Night Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations on overnight and evening shifts to ensure a safe, sound and exceptional guest journey.

**Our Culture & Benefits**:

- An inclusive, empowering, and positive company culture where we place people at the heart of everything we do
- The opportunity to have fun at work, alongside passionate hospitality professionals who strive to make the world a more welcoming place
- A competitive salary with range starting at $60,000+ and annual compensation reviews based on merit, experience, and ability
- A complimentary meal during your shift through our Colleague Dining Program
- A travel reimbursement program for a TransLink monthly pass
- Complimentary dry-cleaning of your business attire
- An extensive benefits package including medical, dental, vision, life and disability insurance
- A company-matched pension plan and ability to enroll in the ACCOR Group Registered Retirement Savings Plan (GRSP)
- Starting 10 days of paid vacation and 13 statutory holidays, including birthday leave, each calendar year and increasing with length of service
- One complimentary hotel stay with breakfast for two through our BE OUR GUEST program, including an employee benefit card offering discounted room and food & beverage rates at Accor properties worldwide
- The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
- Free learning programs through our Academies and discounted programs and courses through eCornell
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE

**What you will be doing**:
Reporting to the Director of Front Office, you will lead the overnight team to maximize the guest journey and proactively ensure Front Office operations are set up for success. You will also:

- Consistently offer friendly, engaging & proactive guest service
- Lead and support the overnight operations, including Front Desk, Royal Service, Guest Services, and Engineering, to ensure seamless service according to our standards
- Supervise and perform night audit functions, ensuring proper balancing of hotel revenues in rooms and food & beverage
- Maximize rooms revenue through balancing inventory, participating in yield management meetings, and implementing supporting agreed upon Revenue Management strategies and practices
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Strive to always improve and recover remarkably by seeking and utilizing our guest feedback
- Maximize additional revenue and motivate colleagues through by implementing or maintaining colleague incentive programs
- Coach, mentor, develop and train the overnight team in personal and professional development
- Engage colleagues through active leadership, timely action planning, consistent communication, and meaningful recognition
- Act as a role model for our brand’s mission, service culture, and values
- Improve and maintain guest satisfaction scores through ongoing learning and training of brand standards and service essentials to Rooms division team
- Active member of the Emergency Response Team, including crisis management, emergency and evacuation procedures, fire panel management, etc.
- Promote a safe working environment by following, implementing, and maintaining Health & Safety standards
- Assist with all other special projects, duties and tasks as assigned by hotel leadership team

**Your experience and skills include**:

- Service focused personality is essential and previous leadership experience required
- Extensive knowledge of Front Office operations
- Prior experience working with Opera or a related system
- University degree or hotel management diploma an asset
- Ability to work flexible schedule, including rotating overnight shifts, non-day shifts, weekends, holidays, and extended hours when needed
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Multi-tasker that is highly organized, detail-oriented, and able to manage conflicting priorities
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**The physical job requirements include**:

- Split time between walking/standing/being on floor and being at desk
- Occasional lifting and carrying up to 50lbs
- Occasional kneeling, pushing, pulling, bending
- Occasional ascending or descending ladders, stairs and ramps

**Your team and working environment**:
We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural land


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