Customer Service Representative Medical Equipment

5 months ago

Dartmouth, Canada National Seating & Mobility Full time

As a Customer Service Representative, the employee shall interact with clients to provide the necessary support regarding the medical equipment at NSM and help resolve any issues or complaints to reach their needs and achieve their satisfaction. Typically, you will:

- Proactively engage with NSM clients to deliver an outstanding customer service experience.
- Contribute to team results by supporting all colleagues to be successful in meeting client needs.
- Cultivate and maintain relationships with therapists and other healthcare professionals for equipment demos, trials, or rentals.

**National Seating & Mobility (NSM) is Canada’s fastest-growing rehab equipment supplier. We improve our clients’ lives by supplying medical equipment solutions for seating and mobility.**

Feel good about the work you do You will be working from our Dartmouth branch.

**Job requirements**
- Previous experience in administrative and clerical duties.
- 2 years of experience as a customer service representative. A background in home health care is an asset.
- Handle multiple customer calls and in person customer visits.
- Clerical or data entry experience

**What is in it for you?**
- Training for a key job that helps improve our clients’ quality of life
- Health and dental benefits
- We like to work hard and have fun - it’s part of our DNA.
- NSM is committed to an inclusive, equitable, and accessible workplace. We are proud to be an equal opportunity employer and to be servicing our community.

**Other Requirements**:
Given the nature of this job and clients we serve, you are required to _be willing to consent to a criminal background check._

At NSM, we seek service-driven team members who exemplify our **HEARTS values**: Honour, Excellence, Accountability, Respect, Teamwork, and Service.
- Energize your day, knowing everything you do makes someone's life better_.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- On-site parking
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- Do you have the right to work in Canada? if yes, please specify.

**Experience**:

- Microsoft Office: 1 year (preferred)
- Data entry: 1 year (preferred)
- Customer service: 2 years (required)
- medical equipment: 1 year (preferred)

Work Location: In person

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