Wait Times Coordinator

3 months ago


Brampton, Canada William Osler Health System Full time

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

**Job Description**:
Reporting directory to the Business Manager, Surgical Program, the Wait Times Information System (WTIS) Coordinator, Surgical Services, is an integral part of the surgical services team to support the WTIS and support the operations of the program.

Accountabilities:

- Resolve failure interface messages sent to WTIS
- Monitor data accuracy for submitted cases on a daily basis.
- Resolve failure interface messages sent to WTIS
- Monitor data accuracy for submitted cases on a daily basis and investigates any discrepancy noted on the WTIS system by the surgeons' offices; work with members of the OR team to ensure case records are closed
- Conduct monthly analysis on WTIS opened cases with respect to wait times, DARTs and validation of patient status
- Ensure timely input and management of wait list through the OR Information System
- Facilitating the awareness of long waiters and prioritizing the booking of these cases
- Support the maintenance of the wait times information system to ensure that it accurately reflects patients waiting
- Support the monthly submission of data quality and compliance reports to OH-CCO via Access to Care (ATC) site.
- Attendance at WTIS meetings
- Prepare and disseminate WTIS information/data to surgical team
- Other duties as assigned

Surgeon Office Engagement and Education
- Onboarding, training and education of surgeons’ office admins and internal Osler staff responsible for bookings into the OR Information System including internal processes and data collection in regards to WTIS and Endo DSP. This will require travel to the surgeons’ offices.
- Perform data validation with the office admins in regards to items pertaining to data collection (eg. wait list, DARTs, referral dates)
- Dissemination of information to surgeons’ office as required

**Qualifications**:

- Undergraduate degree in health informatics, computer science, business or health administration (with a combination of hospital's previous working experience and proven database and analytical technical skills)
- Excellent interpersonal skills and ability to engage with a multitude of stakeholders
- Excellent professional verbal and written communication skills
- Must demonstrate Osler's Values and Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

LI-RR1

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.


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