Application Support Analyst

2 months ago

Edmonton, Canada All Weather Windows Full time

I’m ready. I want a challenge. I want the chance to work in a successful company who lives their corporate values. I’m ready to make my mark._

**_ Are you ready?_**

Founded in 1978 and headquartered in Edmonton, Alberta, All Weather Windows Ltd. (AWW) is a dynamic leader in the window and door industry in Canada. Operations include two manufacturing plants located in Edmonton and Customer Solution Centres located in Langley, Edmonton, Calgary, Lethbridge, Red Deer, Saskatoon, Regina, and Winnipeg.

**In this position, you will be responsible for...**
- Assesses client issues to determine if they are Application, System or Training related.
- Determines the Urgency Level of the issue
- Identifies what is causing the issue
- Determines the best practice to fix the issue
- Using the Application tools, corrects the issue when applicable
- Determines who should correct the issue
- Provides feedback to users
- Follows up with users to ensure the issue is resolved to their satisfaction
- Ensures that all the deliverables are produced according to the defined quality standards and service levels
- Reviews changes / new items required
- Determines impact of changes/releases to Infor CPQ, Sales Portal and SyteLine interface.
- Anticipates potential related issues that may arise.
- Map out and document the process / steps to determine the required work needed
- Verifies and validates systems and processes using testing methods to ensure compliance with program standards and performance expectations
- Provide assistance to Sr. Application programmer
- Application Development & Bug Fixes
- Write and maintain SQL scripts
- Act as Tier 1 and Tier 2 support

**Primary Qualifications Required**:

- University degree or technical diploma in IT or related field form an accredited institution
- Experience working as an Application Support Analyst, in a manufacturing industry
- 1-2 years of hands on SQL experience and SQL Server Reporting Services
- Experience with C# or VB.NET is an asset
- Experience or knowledge of IT QA/QC processes and practices
- Experience dealing directly with business users (Internal/External)
- Strong communication skills
- Customer Focused Mindset
- Working knowledge of Programming constructs, SDLC
- Ticketing system (ManageEngine, NinjaOne, etc), Azure DevOps
- Software development background
- Knowledge of Infor Syteline, CPQ, Sales Portal, and FeneVision is an asset
- An exceptional company is founded upon exceptional people. At All Weather Windows, we invest in our people and are always looking for new opportunities for our employees to grow alongside our business, working together as part of a team to achieve success. We’ve been continually recognized by our attention to employee satisfaction and, as a result, the commitment and hard work of our employees has been acknowledged through awards and media recognition._ _If you embrace variety and change and are looking for a growth environment favouring the development of competencies, then come join us_

At All Weather Windows, we continuously work together to build and promote an inclusive environment that attracts talented individuals and shows our commitment to celebrate and promote diversity. Our dedication to diversity, equity and inclusion means that whatever the visible or invisible differences, we are fostering an environment where everyone has equal opportunity to bring their best selves to work, to be heard and be valued. We believe that our differences are what make us great. If you believe this role is the right next step for you, regardless of the criteria we’ve listed, we encourage you to apply.

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