Information Centre Attendant

3 weeks ago


Athabasca, Canada Athabasca University Full time

**_Athabasca University's VP University Relations is currently recruiting for the position ofInformation Centre Attendant (part-time)._**

As part of Athabasca University's workspace optimization, this role has been assessed to be virtual.This role and all related functions can be performed in a virtual environment, as long as this virtual environment meets the AU acceptable definition for avirtual workspace.

Athabasca is located in the heart of Alberta's boreal forest on the banks of the Athabasca River. The vibrant town of Athabasca is a welcoming picturesque community situated approximately 150km north of Edmonton, Alberta. If living in a community that is rich in heritage and offers outdoor adventures speaks to you, then we would love to welcome you to Athabasca, Alberta.

Should you choose to relocate to the Town of Athabasca or Athabasca County, relocation assistance may be provided.

**_ Please note, the salary for this role will be pro-rated to a [0.5_**_] FTE. _**

**_ The Position:_**

As a primary contact for prospective students, provides general information about the university's programs, services, and key selling features. Assists current students by responding to enquiries and providing detailed information in a diverse variety of areas, directing the enquiry to the appropriate department or escalating the case for further investigation.

The incumbent will work to support service provided through the Information Centre with the expectation to assimilate and communicate the AU mandate with awareness of how their individual and collective contribution facilitates student contact and connection with the AU community.

The incumbent will demonstrate commitment to service quality and efficiency and champion the efforts of the Information Centre team.

This position involves working in a team-oriented setting that requires coordination and sharing of information using Customer Relationship Management (CRM) software.

**_ Qualifications:_**
- Completion of a university or college business, public relations, communications, marketing or related program
- Minimum of one year experience in a customer service, information, or help desk environment.
- A working knowledge service tracking systems will be an asset.
- Must demonstrate outstanding oral skills and friendly telephone demeanor combined with the ability to deal with callers including difficult ones confidently, empathetically, and knowledgeably.
- Must demonstrate basic written communication skills with the ability to respond to student queries with utilization of system tools (ex: templates), forwarding complex cases when required.
- Commitment to lifelong learning and value for continuous improvement demonstrated through previous work experience.
- The ability to work as part of a team and contribute to service quality and efficiency provided through the Information Centre.
- An equivalent combination of education and/or experience may be considered.

A detailed job description can be viewed at: Information Centre Attendant


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