Support Services Manager
4 weeks ago
**Job Summary**
Reporting to the Executive Director, the Manager of Support Services is a member of the leadership team and is responsible for the effective delivery of day-to-day Food, Nutrition, Laundry and Housekeeping services by:
- Providing effective leadership and direction to Support Services supervisors and staff;
- Functioning as the resource person for “Best Practice” in Support Services systems;
- Leading quality improvement and achieving positive results;
- Promoting safety across the organization.
**Responsibilities and Duties**
- Support and promote the Centre’s Mission, Vision, and Values and is a role model of Person-Centered Care, Residents Rights and the Code of Ethics.
- Collaborate in the development of and ensures compliance with Corporate and site-specific standard operating policies, procedures and other operational foundations required in the provision of Food Services, Housekeeping and Laundry services.
- Participate in the development, implementation, and communication of the Centre’s Strategic Operational Plan.
- Prioritize and promote a culture of safety and risk mitigation for all customers of the organization through due diligence, role modeling, corrective actions and problem-solving, communication and education.
- Ensure support service delivery practices and procedures comply with licensing regulations, professional standards, provincial regulations, accreditation standards and organizational policies through regular monitoring and evaluation. Implement specific actions as required.
- In collaboration with the Executive Director and Director of Finance, provides input into the Centre’s annual operating budget. Regularly monitor expenditures and variances and initiate collaborative appropriate actions to align performance within the established budget.
- Maintain effective cooperative relationships with designated external partners. Liaise with external suppliers to resolve issues regarding the quality and quantity of goods and services. Reconcile discrepancies.
- Hires, disciplines, recommends and/or participates in the termination of staff according to established HR policies and procedures. Complete probationary and regular performance reviews for assigned staff and provide support in the achievement of identified goals. Monitor staff attendance and respond to absenteeism in accordance with the established Attendance Management Program.
- Coordinates Support Services orientation for new employees utilizing established programs and checklists. Coordinates Monitor and respond to staffing scheduling issues on a daily basis in areas of responsibility. Consult with and advise supervisors as necessary.
- Plans and delivers seasonal menus that are compliant with all related regulations, fit the resident's nutritional and therapeutic needs and meets the facility and resident’s expectations.
- Develops and/or adjusts standardized recipes to ensure consistent high-quality production outcomes including quality, nutritional & texture requirements, quantity, portion sizes, and resident satisfaction.
- Plans direct and supervises the preparation and service of high-quality food utilizing standardized operating procedures, industry standards, and related internal and external policies.
- Lead or participate in internal and external committees, as required.
- Perform other related duties and management functions, as assigned.
**SAFETY RESPONSIBILITIES**
- Demonstrates a commitment to communicating, improving and adhering to safety policies in the work environment.
- Follow safe work procedures and act safely in the workplace at all times.
- Investigate and follow up on all reported safety concerns.
- Provide regular training/in-services to your workers, and measure the effectiveness of the training.
- Ensure the health and safety of all workers under your direct supervision.
**CREDENTIALS**
- Current membership or eligible for membership in the Canadian Society of Nutrition Management.
- Serve It Right
- Food Safe Level 1
- Minimum of 2 years related experience and minimum two years managerial experience.
**COMPETENCIES**
- Leads People
- Acts with integrity
- Builds teams
- Develops others
- Communicates clearly
- Customer and Community Focused
- Is customer focused
- Engages Stakeholders and partners
- Awareness of external environment
**Leads a Culture of Quality**
- Strives for personal effectiveness
- Inspires and works toward a vision
- Promotes innovation
**Achieves Results**
- Thinks conceptually
- Demonstrates initiative
- Effectively manages resources
- Is accountable
**SALARY AND BENEFITS**
- Competitive salary based upon skills and experience
- Benefits package
**COMPENSATION**
- Starting annual salary at $73,000
**About George Derby Centre**:
Over 53 years of being within the City of Burnaby area, the George Derby Centre has supported the needs of the Federal Government; the Regional needs of qualified Veterans; Provincial needs for beds and services; L
-
Burnaby, Canada OSI Maritime Full timeIn Service Support Capability Development Manager November 21, 2023 About UsIn 1977, OSI introduced the first generation electronic chart system for the maritime market and revolutionized navigation. Over the years we have had many firsts.Today, OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions designed for naval and...
-
Burnaby, Canada OSI Maritime Full timeIn Service Support Capability Development Manager November 21, 2023 About UsIn 1977, OSI introduced the first generation electronic chart system for the maritime market and revolutionized navigation. Over the years we have had many firsts.Today, OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions designed for naval and...
-
Burnaby, Canada OSI Maritime Full timeIn Service Support Capability Development Manager November 21, 2023 About UsIn 1977, OSI introduced the first generation electronic chart system for the maritime market and revolutionized navigation. Over the years we have had many firsts.Today, OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions designed for naval and...
-
Burnaby, Canada OSI Maritime Systems Ltd. Full timeIn Service Support Capability Development Manager OSI Maritime Systems (CA), Suite 400 - 4585 Canada Way, Burnaby, British Columbia, Canada Req #132 November 21, 2023 About Us In 1977, OSI introduced the first generation electronic chart system for the maritime market and revolutionized navigation. Over the years we have had many firsts. Today, OSI...
-
Project Support Manager
2 weeks ago
Burnaby, Canada Fraser Health Full timeDetailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Project Support Manager provides project management oversight and support services to FHA clients across a specified group of projects. The Project Support Manager provides...
-
Burnaby, Canada HUB International Full timeHUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...
-
Client Services Manager
3 weeks ago
Burnaby, Canada Securiguard Services Ltd. Full timeAt Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...
-
Client Services Manager
3 weeks ago
Burnaby, Canada Securiguard Services Ltd. Full timeAt Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...
-
Client Services Manager
4 weeks ago
Burnaby, Canada Securiguard Services Ltd. Full timeAt Securiguard, we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment. We are rapidly evolving our business, and we are looking for a seasoned and motivated Client Services Manager to oversee the day-to-day operations of our...
-
Burnaby, Canada HUB International Full timeHUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...
-
Burnaby, Canada HUB International Full timeHUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...
-
Burnaby, Canada HUB International Full timeHUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team! We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran,...
-
Burnaby, BC, Canada Make a Future - Careers in BC Education Full timeAssistant Manager, Purchasing Services The Burnaby School District is on the traditional territory of the Coast Salish Nations of Musqueam, Tsleil-Waututh and Squamish. The Burnaby School District is the fourth largest in BC. The District operates 41 elementary and 8 secondary schools, including a range of district and provincial resource programs. The...
-
Burnaby, BC, Canada OSI Maritime Full timeIn Service Support Capability Development Manager November 21, 2023 About Us In 1977, OSI introduced the first generation electronic chart system for the maritime market and revolutionized navigation. Over the years we have had many firsts.Today, OSI Maritime Systems is a leading provider of integrated navigation and tactical solutions designed for naval...
-
Coordinator, Nursing Support Services
3 weeks ago
Burnaby, Canada Fraser Health Full timeDetailed Overview In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working as a member of the Fraser Health Nursing Support Services (NSS) team, the Coordinator, Nursing Support Services coordinates the provision of nursing support services under the mandate...
-
Coordinator, Temporary Support Services
5 days ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: **Administrative Professional Excluded Staff** - Pay range: - SFU Department Descr: **People & Organization Development** - Position Grade: **8** - # of openings: **1** - Biweekly Hours: **72** The Specialist, Human Resources is responsible for managing the Temporary Staff Services pools to meet the short-term staffing needs at the...
-
Manager, Client Services
5 days ago
Burnaby, Canada Simon Fraser University Full timeUnion/Affiliation: **Administrative and Professional Staff (APSA)** - Pay range: **$75,285 to $89,904 annually** - SFU Department Descr: **Facilities Services - Client Services** - Position Grade: **10** - # of openings: **1** - Biweekly Hours: **72** **Who We Are** The Client Services team works closely with various departments to provide project...
-
Manager, Client Services
3 days ago
Burnaby, Canada WorkSafeBC Full timeJob requisition number 037647 Job location Burnaby Full-time / part-time Full-time Posting period From 01/18/2023 to 01/31/2023 Overview Do you have leadership experience in disability management, claims adjudication, and return to work practices, with a track record of successful team results? In this **Manager, Client Services** role in Case...
-
Data Analytics Instructor
2 days ago
Burnaby, Canada Campus Support Full timeWe are happy to say that we are looking for a “Data Analytics Instructor" to join CDI College at CDI Burnaby, BC. Position: Data Analytics Instructor Reports to: Campus Director Job Status: Part-time, Onsite Location: 500 - 5021 Kingsway, Burnaby, BC VH5 4A5 WHAT WILL YOU DO? The Data Analytics Instructor will be...
-
Data Analytics Instructor
2 days ago
Burnaby, Canada Campus Support Full timeWe are happy to say that we are looking for a “Data Analytics Instructor" to join CDI College at CDI Burnaby, BC. Position: Data Analytics Instructor Reports to: Campus Director Job Status: Part-time, Onsite Location: 500 - 5021 Kingsway, Burnaby, BC VH5 4A5 WHAT WILL YOU DO? The Data Analytics Instructor will be...
