Junior Technical Support

3 weeks ago

Charlottetown, Canada Government of Prince Edward Island Full time

**Junior Technical Support - Network**

**Department**: Treasury Board Secretariat

**Location**: Charlottetown / Hybrid Options within PEI

**Position**: Full-Time 100% Position (Commencing Immediately)

**Employment Type**: Permanent - UPSE

**Hourly Salary Range**: $31.08 - $38.87

**Annual Salary Range**: $60,606 - $75,797

**Pay Level**: 15

**Bi-Weekly Hours**: 75.0 hours bi-weekly

**Posting ID**:165160-1024TBPI

**Closing Date**: Wednesday, October 30, 2024 5 p.m.

**Open to**:Public

The Department of Finance is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.

**What we offer**:

- Flexible working hours
- Hybrid options within PEI
- Health and dental benefits
- Pension
- Up to $2,500 annual training funds
- 3 weeks paid vacation annually
- Travel Allowance

**Our Vision**: Forward-looking people, service, and technology.

**Our Mission**: Our Team proudly delivers quality IT expertise and advice with our partners to make citizen and business-centric service possible.

The purpose of this position is to maintain and iteratively improve the Government network environment. This environment is the basis of all digital communication between employees and Information Technology systems and represents the backbone of the infrastructure maintained by IT Shared Services.

**Duties will include but are not limited to**:

- Install, upgrade, maintain the operation of GPEI computing networks, utilizing multiple technologies (such as: Wired LAN, Wireless LAN, Point-to-Point Wireless links, and Fiber-optic equipment);
- Troubleshoot IT network infrastructure components;
- Maintain acceptable levels of network service quality through monitoring and proactive maintenance/upgrades;
- Continually work to optimize and standardize existing infrastructure;
- Compile and update equipment inventories and topology diagrams/documentation;
- Work closely with senior technicians and management to ensure the security, confidentiality, and availability of Government IT infrastructure;
- Advise on hardware, software, and communications components and performance improvements;
- Assist in the evaluation of network equipment, software, supplies and services;
- Participate in capital projects as a technical team member, ensuring that technical solutions align with IT Shared Services organizational standards. Collect requirements and communicate task status with stakeholders and project managers;
- Participate in the planning and implementation of disaster recovery and business continuity plans;
- Identify business requirements and technology alternatives;
- Maintain knowledge of network topology, protocols, and technologies;
- Develop, maintain, debug, test and document infrastructure components and configurations;
- Other duties as required.

**Minimum Qualifications**:

- Applicants must have a university degree or college diploma with major course work in Network Infrastructure;
- Minimum 2 years of related enterprise-level experience in the IT industry and extensive experience in supporting complex network infrastructure;
- Demonstrated equivalencies will be considered;
- Cisco Certified Network Associate (CCNA) designation;
- Experience configuring and maintaining Cisco-based networking environments;
- Strong communication skills, both written and oral; Effective interpersonal skills, judgement, dependability, and reliability;
- Professionalism - desire to keep abreast of trends and developments;
- Must have use of a reliable vehicle on a daily basis with appropriate insurance coverage;
- The successful applicant must provide a satisfactory Criminal Records Check prior to beginning employment;
- Applicants must have a good previous work and attendance record;
**Other Qualifications**:

- Training or certification for the following technology areas/vendors will be considered an asset:

- Network cabling standards and/or fibre optic cabling and associated technologies;
- Firewall technology (Checkpoint);
- Virtual Private Network technology (Checkpoint);
- Intrusion detection/prevention;
- Voice Over IP technologies;
- Video Conferencing technologies (Cisco, Teams);
- Wireless LAN and Point-to-Point Technologies (Cisco, Ubiquiti, Cambium);
- SolarWinds monitoring and performance technologies (Orion, NPM, Netflow, etc);
- Experience configuring and maintaining security appliances (Firewall, VPN) for enterprise networks.

**This competition may be used to fill future job vacancies.**

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