Technology Support Analyst

1 month ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Division of Medical Sciences -> Island Medical Program- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)- Posting Close Date- 3 March 2023- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $70,137.00 - $91,214.00- Additional Posting Information- N/A- Salary posted will be pro-rated based on FTE- Classification- SG10- Employee Group:
- PEA - Regular- # of Hires Needed- 1- Category- Information Technology- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

**The work site for this position covers the following locations: UVic Campus (Medical Sciences Building), VITP (Vancouver Island Tech Park), RJH Coronation Annex (Royal Jubilee Hospital), and VGH (Victoria General Hospital). Job responsibilities will be carried out in more than one location, and regular travel between locations is required. This position may be required to work some evenings or weekends. Periodic travel to Vancouver and to educational spaces up Island is also required.**

**The salary range for this position is**:
**Recruitment range: $70,137- $77,330** starting salary determined by the PEA Collective Agreement.

**Performance range: starting salary to max of $91,214** is available through annual performance increases.

**_*Upon successful completion of probation, some hybrid work is possible when curriculum is not in session*_**
- Job SummaryThe Island Medical Program is a distributed site for the UBC Medical Undergraduate Program and various UBC Health Professional Programs. The use of audio-visual and videoconferencing technology is integral to the local and provincial delivery of lectures and labs across the distributed programs.

**Mandate**:
The Technology Support Analyst supports the technology that enables the effective distribution of UBC medical and health professional programs across BC.

**Objectives**:

- Responsible for the day-to-day operations and problem solving for the audio/visual (AV) and videoconferencing (VC) resources, along with the future development/redesign of instructional facilities.
- Provides support to the faculty, staff, and students in our UBC medical and health professional programs to support their use of AV/VC facilities for teaching, administration, and research.
- Participates in project management regarding the development of technology, and the associated processes/policies in rolling out and maintaining said technologies at a local and provincial level.
- Sets and carries out objectives to meet organizational needs, monitors and provides feedback to individual and team performance against defined standards. This position is accountable to the local IMP and inter-site technical teams.

This position reports to the Manager, Strategy and Administration, and receives operational direction from the UBC Digital Solutions, Team Lead, Collaborations. The work site for this position covers the following locations: UVic Campus (Medical Sciences Building), VITP (Vancouver Island Tech Park), RJH Coronation Annex (Royal Jubilee Hospital), and VGH (Victoria General Hospital). Job responsibilities will be carried out in more than one location, and regular travel between locations is required. This position may be required to work some evenings or weekends. Must hold a valid BC Driver's License, periodic travel to Vancouver and to educational spaces up Island is also required.

The live broadcast environment can be demanding and stressful and the incumbent must be able to remain calm under pressure and re-prioritize tasks on an ad-hoc basis. Viewing of the Island Medical Program curriculum may cause some discomfort for those uninitiated to medical education.
- Job RequirementsThis position requires a level of education, training, and experience equivalent to an undergraduate degree in a relevant discipline and a minimum of two years of experience. An equivalent combination of education, training, and experience may be considered.

Knowledge, skills, and abilities include:

- Commitment to valuing diversity and contributing to an inclusive and respectful working and learning environment.
- Demonstrated experience with the management of information systems and technology in accordance with industry best practice and internal policies and standards including relevant professional development to keep knowledge and skills current.
- Demonstrated resourcefulness with excellent analytical, critical thinking and problem-solving skills.
- Excellent judgement, initiative, and strong work ethic.
- Ability to communicate effectively with individuals from diverse backgrounds and tailor communication style for different audiences and situa

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