Host/hostess

2 weeks ago

Markham, Canada Hilton Markham Suites Conference Centre & Spa Full time

If you are passionate about hospitality - you are the person we are looking for

The Host/Hostess/Cashier will be responsible for providing consistently high-levels of customer service to all restaurant guests by providing prompt service, and maintaining a strong working knowledge of all menu items and daily specials. It is his/her duty to ensure the highest quality of service, professionalism, courtesy, and thoughtfulness for every single guest. Other responsibilities include settling checks, attending to phone calls, taking reservations and room service orders, and ensuring compliance with all restaurant policies and procedures.

Duties & Responsibilities:

- Greet guests upon arrival by approaching them and making them feel welcome.
- Seat guests by pulling out chairs, presenting menus, promoting any buffets or specials and informing the guest of their server’s name.
- Be present in full uniform by your scheduled start time, keeping in mind that your uniform is to be clean, pressed and including your name badge.
- Answer all incoming phone calls.
- Receive and record guests’ reservations and assign tables.
- Record all tables, number of guests and server’s name on the cover-tracking sheet. Ensure that all guests are distributed evenly between servers.
- Speak with guests to ensure satisfaction with food and service, and attend to complaints.
- Take ownership of all guests’ complaints and rectify the complaint quickly and efficiently.
- Accept payment from guests for food and beverage.
- Provide service to the take-out pastry area including taking orders.
- Record and be aware of the daily specials, prepare tent cards for buffet items.
- Performs all other duties as assigned by F&B Outlets Manager/Supervisor

**Requirements**:

- Strong customer service background, preferably in a restaurant setting.
- College diploma or GED required.
- Must be flexible with shifts and hours. (Weekends & Holidays required)
- Able to work well under pressure.
- Appearance must be neat and well groomed.
- Must have a cheerful disposition, a positive attitude and be detail oriented.
- Point of Sale systems experience an asset.
- Ability to handle cash.
- Good command of and fluent in English.
- Physical Demands: Excessive standing, walking, lifting and a little bending.

Hilton Toronto/Markham Suites is an Equal Opportunity Employer and values diversity in the workplace. As such, all applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristics protected by the Human Rights Code.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Human Rights Code, Hilton Toronto/Markham Suites will provide accommodations to applicants with disabilities through the recruitment, selection and/or assessment process upon request. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require.

We would like to thank all applicants for their interest, however, only those who are legally eligible to work in Canada will be considered and only those selected for an interview will be contacted.

This job posting is for an active existing vacancy in the Food & Beverage Department.

**Job Type**: Part-time

**Benefits**:

- Discounted or free food
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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