Team-lead, Mid-market Commercial

4 weeks ago

Edmonton, Canada NFP Corp Full time

**Business Line**:Mid-Market, Commercial

**Hours Per Week**:35 (Full-Time)

**Location**:Edmonton, Alberta

**Job Duration**: Full-Time

***

**About the Role**

The Team Lead will focus on process efficiency and promote higher standards of quality with a strong emphasis on quality/performance, mentoring, and training of the team members.

***

**What You’ll Do**
- Hiring and onboarding of new staff members, including training
- Hold effective and interactive monthly service team meetings
- Oversee the assignment of daily activities and performance of the team
- Identify employee training and development needs and coordinate employee goals/objectives with key management stakeholders
- Provide directional and technical guidance on process and procedures
- Foster a workplace of continuous improvement by listening and making recommendations to improve the client experience (internal and external)
- Develop team through motivation, coaching and a supportive environment
- Complete regular performance reviews
- Assistance with business processes as requested

**What You Bring**
- Typically, 5 years of experience in the P&C Industry
- Managerial courage and delegation skills; effectively prioritize, manage and lead within scope of authority and escalate decisions appropriately
- Ethical, innovative, tolerant and resilient with collaborative problem-solving ability
- Professional communication and interpersonal skills demonstrating business intelligence
- Positive and passionate attitude towards customer satisfaction and business achievements
- Sound organizational time management and achievement orientation
- Solid working knowledge of computer operating systems including industry software such as EPIC & PolicyWorks

**Who We Are**

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

***

**What’s In It For You**

NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
- A hybrid environment approach that keeps the best interests of our staff and our clients in mind
- Competitive Flexible commission-based compensation model
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
- A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

**Our employees are the foundation of our success.**
- NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community._
- Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward._
- Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work._ _We contribute to different organizations, including CIBC Run for the Cure,_ _Autism Speaks, KRG Children's Charitable Foundation and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country._
- Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone. _

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