Front Desk Clerk

1 week ago


Vancouver, Canada Headland Construction Full time

**Job Summary**

**Responsibilities**
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently, ensuring all guest information is accurate.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Process reservations and cancellations through the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the hotel's standards of cleanliness and organization at the front desk area.
- Assist in administrative tasks such as filing, data entry, and inventory management.

**Qualifications**
- Previous experience in a hotel or hospitality environment is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent phone etiquette and communication skills.
- Ability to operate standard office equipment and phone systems proficiently.
- Bilingual or multilingual abilities are a plus, enhancing our ability to serve diverse guests.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Ability to work flexible hours, including weekends and holidays as needed.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry

**Job Types**: Full-time, Permanent

Pay: $18.03-$28.74 per hour

Expected hours: 40 per week

Schedule:

- Monday to Friday

Work Location: In person



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