Customer Service Agent
7 months ago
Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
**Work setting**:
- Rural area
- Retail/wholesale establishment/distribution centre
- Private company, corporation or industry
**Tasks**:
- Answer written and oral inquiries
- Gather, research and prepare communications material
- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Explain procedures, risks and benefits to clients
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Resolve product and service related problems
- Assess client's needs and resources and recommend the appropriate goods or services
- Conduct sales transactions through Internet-based electronic commerce
- Troubleshoot technical problems related to equipment
**Computer and technology knowledge**:
- Microsoft Publisher
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- Adobe Photoshop
- MS Office
- Spreadsheet
- Shopify
- Zoho CRM
- Electronic mail
- Programming software
- Accounting software
- Database management
**Type of experience**:
- Call centre
**Sales experience**:
- Manufacturing and industrial products
**Transportation/travel information**:
- Own transportation
- Own vehicle
- Public transportation is available
**Work conditions and physical capabilities**:
- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:
- Group insurance benefits
- Life insurance
**Other benefits**:
- Free parking available
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