Customer Information Service Representative

6 months ago

Upper Brookside, Canada FineLine Tube Products Full time

Work Term: Permanent
- Work Language: English
- Hours: 25 to 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: Experience an asset
- or equivalent experience
**Work setting**:

- Rural area
- Retail/wholesale establishment/distribution centre
**Tasks**:

- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for refunds and credits
- Issue receipts and other forms
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Resolve product and service related problems
- Assess client's needs and resources to recommend the appropriate goods or services
- Conduct sales transactions through Internet-based electronic commerce
**Computer and technology knowledge**:

- Microsoft Publisher
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Spreadsheet
- Zoho CRM
- Electronic mail
**Type of experience**:

- Call centre
**Transportation/travel information**:

- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:

- Attention to detail
- Fast-paced environment
- Tight deadlines
- Work under pressure
- Repetitive tasks
- Sitting
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Group insurance benefits
**Other benefits**:

- Free parking available

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