Emhware - Customer Support Representative, Remote

3 weeks ago

Toronto, Canada EverCommerce Full time

Customer Support Representative, EMHware
- REMOTE (Canada)

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:
We are looking for a Customer Support Representative to focus on our EMHware product. EMHware is a Canadian web-based Agency Management Software for mental health, addictions and social service agencies across Canada. With hundreds of agencies and thousands of users across the country, we believe in treating agencies that use EMHware as partners in the improvement of mental health, addictions and social services within their communities. This approach has led to our exponential growth, success, and desire to make a difference in the lives of our customers and clients accessing their services.

**Responsibilities**:

- Provide Customer support for our platform by being a Subject Matter Expert (SME) on EMHware
- Provide training and support to our end users
- A desire to learn and work as part of a team focused on delivering a software solution that strives to exceed the expectations of its customers
- Perform other duties as needed

Skills and Experience needed for success in this role:

- Post-Secondary education or demonstrated proficiency in the above
- Ability to build consensus and relationships among managers, partners, and employees
- Excellent interpersonal, customer support and communication skills
- Ability to work well in high-pressure situations and take the lead if necessary
- Comfortable in a fast-paced environment and capable of meeting short-deadline projects daily
- Excellent attention to detail and willingness to pitch in to any initiative when necessary
- Confidence navigating Microsoft Office Suite, and help desk support software

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada - if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

- Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
- Robust wellness benefits, including an annual wellness stipend
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Registered Retirement Savings Plan (RRSP) with 4% company match
- Continued investment in your professional development through Udemy
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience

  • Customer Support Manager

    7 days ago

    Toronto, ON, Canada Lear Full time

    We are seeking a skilled Remote Customer Support Manager to join our team at Lear. As a part-time position based in Vancouver, British Columbia, CA, you will be responsible for managing and overseeing our customer support team to ensure the highest level of service and satisfaction for our clients. This role is suitable for individuals with mid-to-senior...

  • Remote Customer Support Manager

    7 days ago

    Toronto, ON, Canada Lear Full time

    Job Description: We are seeking a skilled Remote Customer Support Manager to join our team at Lear. As a part-time position based in Vancouver, British Columbia, CA, you will be responsible for managing and overseeing our customer support team to ensure the highest level of service and satisfaction for our clients. This role is suitable for individuals...

  • Remote Customer Support Manager

    1 week ago

    Old Toronto, Canada Lear Full time

    Job Description:We are seeking a skilled Remote Customer Support Manager to join our team at Lear. As a part-time position based in Vancouver, British Columbia, CA, you will be responsible for managing and overseeing our customer support team to ensure the highest level of service and satisfaction for our clients. This role is suitable for individuals with...

  • Remote Customer Support Manager

    1 week ago

    Old Toronto, Canada Lear Full time

    Job Description:We are seeking a skilled Remote Customer Support Manager to join our team at Lear. As a part-time position based in Vancouver, British Columbia, CA, you will be responsible for managing and overseeing our customer support team to ensure the highest level of service and satisfaction for our clients. This role is suitable for individuals with...

  • Remote Customer Support Manager

    1 week ago

    Old Toronto, Canada Lear Full time

    Job Description:We are seeking a skilled Remote Customer Support Manager to join our team at Lear. As a part-time position based in Vancouver, British Columbia, CA, you will be responsible for managing and overseeing our customer support team to ensure the highest level of service and satisfaction for our clients. This role is suitable for individuals with...

  • Program Data Specialist

    4 weeks ago

    Toronto, Canada HOPE AND ME- Mood Disorders Association Of Ontario Full time

    **Title** **Program Data Specialist** **Reports To** **Executive Director/ CEO** **Summary** The **Program Data Specialist **position is vital to the smooth and efficient operation of Hope +Me-MDAO program. The incumbent liaises with our cloud-based system vendors to analyze and troubleshoot issues and find the best way for our data to be collected....

  • Customer Support Representative

    5 days ago

    Toronto, Canada 7Shifts Full time

    7shifts is an all-in-one team management software platform designed for the restaurant industry. We're used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together. As the...

  • Remote Technical Support Customer Service Agent

    1 week ago

    Toronto, ON, Canada Philpar Full time

    Customer Support Representative We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow existing relationships, identify product...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada BritFly ltd Full time

    Role Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada BritFly ltd Full time

    Role Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada BritFly ltd Full time

    Role Description This is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Toronto, Canada BritFly ltd Full time

    Role DescriptionThis is a full-time remote role for a Customer Service Representative at BritFly Ltd. The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. They will handle customer inquiries, resolve customer complaints, and ensure customer satisfaction. The Customer Service Representative...

  • Customer Service

    7 days ago

    Toronto, ON, Canada Eurofase Lighting Full time

    For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler, home...

  • Customer Service

    1 week ago

    Toronto, ON, Canada Eurofase Lighting Full time

    For 30+ years, showrooms, designers, and architects have relied on Eurofase Lighting as their go-to brand for providing a diverse selection of high-quality innovative lighting for both residential and commercial applications. As a leading lighting company, serving multiple channels via the specialty lighting showroom, electrical wholesaler, home...

  • ClinicSense: Customer Support Representative

    1 week ago

    Toronto, ON, Canada Philpar Full time

    ClinicSense: Customer Support Representative ClinicSense is growing our team! We are hiring a full-time Customer Support Representative to provide product information, educate customers, and resolve any emerging problems that our customers might face with accuracy and efficiency. You will be working directly with customers to support them, maintain and grow...

  • Customer Support Representative

    4 weeks ago

    Toronto, Canada Vault Credit Corporation Full time

    **Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...

  • Customer Support Representative

    1 week ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Customer Support Representative

    1 week ago

    Toronto, Canada Ace Management Group Full time

    Customer Support RepresentativeAce Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Clarity Recruitment HR Full time

    Job Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Clarity Recruitment HR Full time

    Job Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...