Coordinator, Community and Retail Services

2 weeks ago

Coquitlam, Canada Morguard Full time

The Coordinator, Community and Retail Services is accountable to the Marketing Manager for supporting the effective execution of community relations and programs, including not for profit activations, donations, guest queries, gift card sales and overall guest experience, at Coquitlam Centre in a manner that reflects both the shopping centre’s image and the organizational goals and objectives.

**DUTIES AND RESPONSIBILITIES**
- **Community Activations and Donations**
With the support of the Marketing Manager, executes the centre’s activation and community programs. Responds to inquiries, liaises with community groups, prepares documentation, conducts yearly reports. Oversees set up of activations as required.
- **Digital Content Management**
Acts as the single point of contact for content management requests for the shopping centre’s website, tenant portal, and digital communication tools. Manages timely content updates using established content management platforms, process and protocols.
- **Communications**
Drafts communications to effectively share the shopping centre’s plans, upcoming events, and opportunities to tenants.
- **Special Programs**
Assists with centre-wide promotions, marketing programs, events and contests as required. Oversees, with the support of Marketing Manager, special projects and/or other on-going programs specific to the centre i.e. Children’s play area, walking club, holiday community initiatives, etc. Oversees the centre’s Lost & Found program.
- **Brand Identity and Image**
Daily walk-throughs of the shopping centre to ensure that signage and other brand elements meet the centre’s strict aesthetic guidelines.
- **Community Relations**
- **Gift Card Program**
Processes gift card transactions, reconciles credit and debit transactions to ensure accuracy and safeguarding of company assets. Conducts monthly reporting and inventory control. Restocks and arranges for repair of equipment as required to ensure that the online Gift Card and Vending Machine programs are effective, financially sound and adds values for tenants and guests. Oversees, with the support of the Marketing Manager, gift card promotions.

Any other job-related duties and/or projects that may be assigned.

**MINIMUM REQUIREMENTS**

**Skills, Knowledge, Experience and Education**
- High-school diploma or equivalent. Post-Secondary diploma in Communication, Marketing, or a related field preferred.
- Minimum of 2 years of relevant experience in the real estate industry or retail shopping centres.
- Minimum of 2 years of experience in customer service.

**Core Competencies**
- Excellent organizational and time-management skills
- Strong customer focus and client service skills
- Strong communication skills both verbal and written
- Superior interpersonal and relationship-building skills at all levels of organization
- Ability to handle a high workload in a fast-paced and challenging environment
- Ability to deliver constructive feedback and motivate and coach others for better performance
- Demonstrated ability to address diverse management and team dynamics issues
- Demonstrated leadership skills
- High level of self-motivation and energy
- Conflict resolution skills.

**Additional Requirements**
- Experience with basic photo editing programs would be considered an asset.
- Experience capturing content for social media would be considered an asset.
- Experience with website content management programs would be considered an asset.

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