Clinical Application Specialist Manager

2 months ago

Remote, Canada Fresenius Medical Care Canada Full time

Fresenius Medical Care is the world's largest integrated provider of dialysis products and services. As a vertically integrated company, we provide a complete solution for patients with chronic kidney failure and their caregivers, from research and development to manufacturing our dialysis products to providing complete therapy options within our own clinics. Fresenius Medical Care provides dialysis services in over 120 countries, including over 3400 dialysis clinics and 40 production sites worldwide.

In Canada, Fresenius Medical Care has been caring for patients undergoing dialysis for over twenty-five years. We understand the impact that chronic kidney failure has on people's lives, and we are committed to providing outstanding patient care that goes beyond innovative dialysis products and therapies. We care about each patient’s individual situation, whether they want to perform dialysis in their familiar surroundings at home, undergo dialysis at the hospital, or receive dialysis in one of our clinics. Our vision is to be the undisputed leader and trusted partner in renal therapies in Canada, and this vision is reflected in our key values: collaborative, proactive, reliable, and excellent.

Fresenius Medical Care Canada is currently recruiting for a regular, full-time Clinical Application Specialists Manager, based remotely within Canada (frequent travel required). The position entails the following:
PURPOSE AND SCOPE:
Supports FME’s mission, vision, core values and customer service philosophy. Adheres to the FME Compliance Program, including following all regulatory and division/company policy requirements.

DUTIES / ACTIVITIES:
CUSTOMER SERVICE
- Responsible for driving the FME culture through values and customer service standards.
- Accountable for outstanding customer service to all customers
- Develops and maintains effective relationships through effective and timely communication.
- Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

- Supervision and leadership of Clinical Application Specialists in the field including all aspects of daily management inclusive of, but not limited to, scheduling, travel, customer interaction mentoring and performance evaluations.
- Implements the educational strategy developed to service all customers. Assists with education classes as needed. Manages the program’s data and reports the outcomes quarterly.
- Works with marketing, regulatory and sales to develop and approve presentations used by CAS staff.
- Collaborates with HR to recruit, interview and select the best talent to meet the organization’s objectives.
- Provide strong leadership through guidance, coaching, counseling, and advice to all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters. Provides feedback to employees on a consistent basis. Works with employees to develop clear and concise development plans to ensure the advancement of future leaders (succession planning). Completes annual assessment for all direct report employees, utilizing the company performance management tools.
- Strategic leader with knowledge in individual departments, and strong knowledge of company practice and business principles.
- Strong interpersonal skills with the ability to communicate with all contacts at all levels both internal and external through diplomacy and tact.
- Orientation of new Clinical Application Specialist staff. Ongoing assessment of CAS skills in the field.
- Collaborate with Sales and with Marketing in developing and delivering clinical and service presentations for customers.
- Works with Senior Director, Renal Services and with Sales colleagues to prioritize presentations, evaluations and implementations.
- Ensures that necessary resources and tools are available to the programs by creating/providing actual resources or the pathway for obtaining these resources.
- Work in field as required conducting equipment evaluations and implementations.
- Functions as a CAS as needed.
- Attend regional and national meetings as required.
- Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Extensive travel (air, auto) is often necessary and includes overnight stays for extended periods. Occasional weekend work necessary (for example, to support trade show events, evaluations, implementations, and other training).

EDUCATION:

- Must be a licensed Registered Nurse, BScN preferred. CNephC certification preferred.

EXPERIENCE AND REQUIRED SKILLS:

- 5-10 years Nephrology Nursing background preferred. Training/educat

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