Clinical Specialist

**Job Summary**:
Your employment duties will consist of a Clinical Specialist as required by the Company and listed below. This list is not to be taken as fixed or exhaustive however, and you will be expected to perform any reasonable employment task given by a leader.

The Clinical Specialist will engage our customers on the frontline, they will assist the team in understanding customer requirements and workflows to build the solution they need. This includes cataloguing and documenting system and work processes and in order to discover functional needs for the integration of Timeless Medical products. The Clinical Specialist will travel to Hospitals to provide direct customer support throughout the implementation process.

**Competencies**:

- Customer Service
- Problem Solving
- Results Orientation
- Strategic Thinking
- Communication
- Adaptation
- Critical Thinking Skills

**Job Duties**:

- Engage with the customer’s clinical team directly in hospitals to provide strategic support to TMS’ remote team members.
- Analyze customer’s needs to determine the best solution design and workflows for customers.
- Act as an information source and communicator between the customer's clinical team and internal departments.
- Monitor project progress by tracking assigned activities and resolve workflow issues in a timely manner.
- Recommend best practices to customers and provide the clinical proof to drive workflow change management.
- Support the analysis, design, implementation, evaluation, optimization, and maintenance of Timeless Medical products and projects.
- Use comprehensive understanding of clinical process and practice standards, patient flow and operational processes through clinical licensure in a clinical discipline (e.g., nursing, dietitian, etc.).
- Develop and execute customer training plans to ensure the recommended workflows have a high adoption rate.
- Plan and coordinate the investigation of primary and secondary market research studies in support of strategic product planning and specific marketing initiatives, as required and present findings of studies to client committees and TMS Product Development Team.
- Determine valuable product enhancements and submit the requests to ensure the Timeless Medical products stay current and relevant to current operational practices and workflows in hospitals.

**Job Requirements**:

- Post-secondary degree in RNs, RDs, Clinical Leadership required, with a Master's degree preferred.
- 3+ years direct work experience in a milk lab environment preferred.
- Demonstrated experience analyzing business and technical requirements.
- Direct knowledge of database management and various data retrieval methodologies, including data importing to spreadsheets, graphs, etc.
- Ability to write operational procedures in both technical and user-oriented language.
- Ability to troubleshoot business process changes, errors, and subsequent modifications; must be able to do this with the work of other analysts.
- Ability to interpret the operational requirements of end-users, project managers, and other stakeholders.
- Good written and verbal communication skills.
- Self-starter and highly motivated to make proactive changes.
- Ability to accept and integrate constructive feedback from superiors.
- Effective deadline management.
- Knowledge of service level agreements and customer service standards.
- Strong customer service orientation.
- Knowledge of standard project management software (Word, Excel, Access, MS Project, Google Suite)

**Work Conditions**:

- Extensive Travel 50%
- Operation of desktop computer and peripherals
- Flexible hours including nights, weekends, and holidays
- Working in a busy hospital environment with frequent interruptions