Full Time Bellman

2 weeks ago

Vancouver, Canada St Regis Hotel Full time

Bell Person Job at St Regis Hotel - Vancouver, BC

The St Regis Hotel

Located in the heart of Vancouver’s thriving cosmopolitan core has an immediate opening for Bellman.

Given the nature of the St Regis Hotel as a unique, boutique style property, a Bellman must be a multi-functional individual who is driven to always exceed our guests’ expectations.

The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur. Decision-making and problem-solving skills are necessary with an attention to detail.

Specific Duties and/or Job Responsibilities:

- Room service to the room.
- Provide courteous, prompt, professional and attentive guest service up to 5 Diamond Standards at all times.
- Upon guest arrivals, open car doors for guests and unload all luggage to be delivered to the guest room after desk check-in; upon completion of check-in, escort guests with luggage to their assigned room ensuring a smooth transition from start to finish.
- Promote the property in your interactions and possess a sound knowledge of the surrounding area and activities.
- Maintain a good working relationship and communication amongst all colleagues and/or departments.
- Keeping yourself aware of procedural and/or policy changes by reviewing any memos prepared and circulated by the GM, FOM or AFOM.
- Handling any cash settlements or other services whilst rectifying any/all outages and/or shortages before the conclusion of your shift.
- Keep the lobby, the front of the hotel and public areas clean and clear of clutter and/or debris; report any significant deficiencies to either the Housekeeping or Maintenance Departments.
- Addressing and resolving guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so.
- Monitor & expedite deliveries of guest items to rooms in a timely fashion.
- Upon departures, assist guests with luggage as required, confirm transportation and load vehicle with luggage confirming that all pieces are present and accounted for.

Additional pay: Benefits:
Dental care

Extended health care

Paid time off Schedule:
Must be able to work 8-hour shifts **Day shift ** Holidays **Monday to Friday ** Weekend availability

Experience preferred required:

- Bell: 1 year (preferred)
- Hotel: 1 year (preferred)

Pay: From $19.38 per hour

Expected hours: 32 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips

Work Location: In person

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