Bellman & Concierge

5 months ago

Vancouver, Canada Best Western Plus Chateau Granville Full time

We are a busy 3 Diamond hotel located in Downtown Vancouver currently looking to fill a position for a Bellman & Concierge. This position will be full time and may include extra shifts and overtime.

The role of a bellman/concierge will be responsible for welcoming our guests to the hotel and assisting with any needs or questions they may have during their stay.

Responsibilities Include:
**Warmly welcome guests to the hotel and assist guests to and from their room when necessary**

**Assist guests with luggage when necessary.**

**Loading and unloading of bags into guest vehicles and tour busses.**

**Inform guests of in-room amenities.**

**Take and deliver Room Service food and beverages.**

**Promote the hotel outlets and facilities.**

**Assist guests with questions about tours, attractions, places to see and things to do around Vancouver and neighbouring cities.**

**Assist guests in booking tours, attractions, and reservations.**

**Maintain a clean and organized Lobby and hotel entrance area.**

Qualifications:
**Must maintain a clean and professional personal appearance.**

**Must be available to work morning shifts, evening shifts and weekends.**

**Must be able to speak, read and write English, a second language is an asset.**

**Must possess exceptional communication skills.**

**Knowledge of Vancouver and it's attractions.**

**Must be able to stand and exert well-paced mobility for up to 8 hours in length.**

**Must be able to lift up to 75 lbs. on a regular and continuous basis.**

**Must be able to push and pull carts and equipment on a regular and continuous basis.**

**Job Types**: Full-time, Permanent

Pay: $17.70 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed

Supplemental pay types:

- Commission pay
- Overtime pay
- Tips

**Experience**:

- customer service: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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