Member Services Assistant

3 weeks ago


Cambridge, Canada Idea Exchange Full time

**Posting #23-12x**

**Member Services Assistant (Casual, On-Call)**

All branches, Idea Exchange

Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.

**What You’ll Do**

Do you have a kind and welcoming personality and can connect well with people of all ages? Are you typically the go-to person that can figure out a solution to anything? Are you quick to learn and can easily adapt to new working environments? Idea Exchange is seeking a Member Services Assistant for our casual, on-call list. If this sounds like you, keep reading

As a Member Services Assistant, you will help maintain a positive library experience for members at our locations across Cambridge. You will assist members with their accounts and check-in/out of library materials, support circulation processes, answer basic questions, recommend library materials, and support library technology.

**What You’ll Need to Succeed**

To be qualified for this role, to have exceptional people skills is paramount Additionally, you should also be flexible and highly organized with a desire and ability to provide excellent service to our members. Your ability to solve problems of all sizes will be well-exercised Having previous work experience in customer service is required.

This position will require working at multiple locations in Cambridge. Shifts could include day, evening and weekend hours, therefore it is required that you have access to reliable transportation to accommodate varying shift times.

**What We Offer**

Working at Idea Exchange offers you the opportunity to be part of an organization that is welcoming, collaborative, and passionate about the community.

**Pay**: the starting rate of pay is $24.94 per hour

**Hours**: Casual, On-Call

**How to Apply**

1. Tell us why we should consider you for this position Please provide both a cover letter and resume, combined as a single PDF document.

**Additional Information**
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.

A Security Clearance Check with Vulnerable Sector Screening may be required.

**Job Type**: Casual

Schedule:

- Day shift
- Evening shift
- On call
- Weekend availability

Ability to commute/relocate:

- Cambridge, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Shifts could include day, evening and weekend hours, therefore it is required that you have access to reliable transportation to accommodate varying shift times. Please confirm?

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location

Application deadline: 2023-03-13


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