Current jobs related to Visitor Experience Concierge - Toronto - Royal Ontario Museum

  • Visitor Experience Concierge

    3 months ago

    Toronto, Canada Royal Ontario Museum Full time

    Are you passionate about culture, the arts, natural history, and science? Are you keen on how these elements aesthetically come together to tell the many stories of humanity? **Then consider a career at ROM.** ***: As a Visitor Experience Concierge at ROM, you will be the primary public face of the museum, responsible for ensuring visitors have an engaging...

  • Concierge Security Guard

    3 months ago

    Toronto, Canada Elite Residential Concierge Services Full time

    **About Us**: At Elite Residential Concierge Services our people are our brand, we strive to recruit, develop, and retain excellent people. Our mission is to deploy special personal to protect our clients’ properties, their people, their visitors, and their image. Currently, we are looking for full-time and part-time security professionals with experience...

  • Concierge

    3 months ago

    Toronto, Canada BentallGreenOak Full time

    **Concierge | Toronto, ON** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and...

  • Concierge

    4 months ago

    Toronto, Canada BentallGreenOak Full time

    **Concierge** **Toronto, ON** **Who We Are**:BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and...

  • Security Concierge

    3 months ago

    Toronto, Canada Condo Concierge Full time

    Condo Concierge is a premier concierge firm dedicated to providing exceptional service to the thriving condominium market in the GTA. Our commitment to excellence extends to our valued employees, ensuring stable work, open communication, robust support, competitive wages, and comprehensive benefits. **What you will be doing** - Provide customer service to...

  • Concierge

    3 months ago

    Toronto, Canada BentallGreenOak Full time

    **_Concierge_** **_ Toronto, Ontario_** **Who We Are**: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality...

  • Concierge/security Guard

    4 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    3 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    3 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    3 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 950+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge/security Guard

    4 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge

    3 months ago

    Toronto, Canada York University Full time

    **Purpose**: Under the direction of the Concierge & Facilities Assistant, this position will provide a high level of customer service at the main Schulich School of Business and McEwen Concierge Desks to students, staff, guests and visitors, other members of the York community and the general public. This position will offer directions, dispense general...

  • Executive Lead Concierge

    4 months ago

    Toronto, Canada BentallGreenOak Full time

    **Lead Concierge** **Toronto, ON** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and...

  • Concierge/security Guard

    1 month ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 900+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

  • Concierge

    17 hours ago

    Toronto, Ontario, Canada Shannex Incorporated Full time

    About the RoleWe are seeking a skilled Concierge to join our team at Parkland on Eglinton West in Etobicoke, Ontario. As a Concierge, you will be responsible for providing exceptional customer service to our residents and visitors, ensuring a warm and welcoming experience for all.Key ResponsibilitiesManage resident relations and provide excellent service to...

  • Concierge

    15 hours ago

    Toronto, Ontario, Canada Shannex Incorporated Full time

    About the RoleWe are seeking a skilled Concierge to join our team at Parkland on Eglinton West in Etobicoke, Ontario. As a Concierge, you will be responsible for providing exceptional customer service to our residents and visitors, ensuring a warm and welcoming experience for all.Key ResponsibilitiesManage resident relations and provide excellent service to...

  • Concierge

    2 days ago

    Toronto, Ontario, Canada Shannex Incorporated Full time

    About the OpportunityWe are seeking a skilled Concierge to join our team at Parkland on Eglinton West in Etobicoke, Ontario. As a Concierge, you will be responsible for providing exceptional customer service to residents and visitors, managing resident relations, and promoting the services and facilities of Parkland.Key ResponsibilitiesManage resident...

  • Concierge

    2 days ago

    Toronto, Ontario, Canada Shannex Incorporated Full time

    About the OpportunityWe are seeking a skilled Concierge to join our team at Parkland on Eglinton West in Etobicoke, Ontario. As a Concierge, you will be responsible for providing exceptional customer service to residents and visitors, managing resident relations, and promoting the services and facilities of Parkland.Key ResponsibilitiesManage resident...

  • Site Supervisor

    3 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    Looking for a great place to work? Elite Residential Concierge is a boutique condominium lifestyle and security company exclusively servicing condominiums and residences in the GTA. At Elite Residential Concierge Services our people are our brand, we strive to recruit, develop, and retain excellent people. Our mission is to deploy special personal to...

  • Concierge/security Guard

    3 months ago

    Toronto, Canada Elite Residential Concierge Services Inc. Full time

    About Us: A team of 800+ employees are the backbone of Elite Residential and we proudly collaborate as a family across locations to deliver superior and best-in-class services to our clients. Being a leader in the security and concierge industry, we invite professionals, both young and experienced, to come and live the Elite Experience while transforming...

Visitor Experience Concierge

4 months ago

Toronto, Canada Royal Ontario Museum Full time

***:
Reporting to the Manager, Visitor Experience and working with direction from the Senior Operations Leads, the VX Leads, the Visitor Concierge is the primary public face of the ROM. They greet and direct visitors, manage queuing and crowds and operate the coat check, entry points and the museum’s concierge service desks(s). They actively promote an engaging museum experience of learning and discovery by helping visitors and members tailor their museum journey, driving brand loyalty and repeat visitation.

**RESPONSIBILITIES**:
Greeting & Entry Management:

- Warmly welcome visitors and ensure a smooth ticketing experience.
- Manage queues, ticket scanning, and attendance counts.
- Assist visitors with self-serve ticketing options and mobile devices.
- Provide guidance on museum expectations and ensure smooth visitor flow.

Coat Check:

- Greet visitors and manage coat check operations.
- Ensure safe storage and timely return of checked items.
- Comply with ROM policies regarding checked items.

Service Desk Operations:

- Offer assistance at the member service desks.
- Help visitors plan their museum journey, provide relevant information, and facilitate ticket and membership sales.
- Address visitor concerns efficiently and positively.

Sales & Brand Loyalty:

- Promote the ROM brand and its offerings.
- Identify opportunities to upsell or cross-sell museum products.
- Prioritize visitor needs in every interaction to foster engagement.

Training & Teamwork:

- Participate in customer experience training and team meetings.

Preparedness:

- Help prepare the Front of House for daily operations.
- Ensure readiness of all visitor-facing areas and report any issues to the Leads.

**QUALIFICATIONS**:

- Secondary School Diploma. Studies in hospitality, customer experience, or related fields are a plus.
- Up to a year in customer service, hospitality, or sales. A proactive approach to offering assistance is crucial.
- Strong oral communication in English. Proficiency in a second language, especially French, is a significant asset. Excellent listening skills to understand visitor needs are essential.
- Proven ability to foster positive customer relationships, drive sales, and promote brand loyalty.
- Adaptability to changing operational environments and the ability to remain calm and patient in challenging situations.
- Comfort with basic technological tools, such as computers and mobile devices.
- Demonstrated ability to be prompt and maintain readiness for tasks in accordance with departmental policies.
- Availability to work flexible shifts, including holidays and extended hours, especially during peak periods. Commitment to participate in training from February 27 to March 3 (with a flexible 5-day schedule) and to work throughout the March Break (March 9 - 17, 2024).

**SALARY AND TERMS OF EMPLOYMENT**

**START DATE: February 27, 2024**
**END DATE: March 30, 2024**
**OPEN DATE: January 23, 2024**
**CLOSE DATE: February 2, 2024**
**STATUS: Part-time Contract**
**EMPLOYEE GROUP: OPSEU Local 543**
**SALARY/HOURLY RATE: $21.10 - $24.11**
**SCHEDULE: 24 - 35 hours weekly during specified periods (Mar 9-17)**
**PROBATIONARY PERIOD: 420 hours or six (6) months**
**LOCATION (onsite/hybrid): Toronto, ON**

**Diversity Statement**

**Accessibility Statement**

ROM is committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disability Act (AODA) to applicants invited to an interview.

zwwTEf40nt