Concierge

5 months ago

Toronto, Canada BentallGreenOak Full time

**Concierge**

**Toronto, ON**

**Who We Are**:BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial, multi-residential, retail and hospitality property across the globe. BentallGreenOak has offices in 28 cities across thirteen countries with deep, local knowledge, experience, and extensive networks in the regions where we invest in and manage real estate assets on behalf of our clients in primary, secondary and co-investment markets. BentallGreenOak is a part of SLC Management, which is the institutional alternatives and traditional asset management business of Sun Life.

BentallGreenOak promotes a corporate culture that attracts and retains the highest caliber people. We encourage opportunities for growth, development, and promotion by providing our employees with the resources to work effectively and continually strive to perform better. We are committed to a safe and sustainable work environment.

**The opportunity**:The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved. As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations.

**What you will do**:
**Resident Relations and Customer Experience**:

- Providing prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
- Greeting visitors, suppliers and residents;
- Responding to resident requests for special arrangements or services (e.g., transportation, reservations, floral orders, light business duties, dry cleaning) by making arrangements or identifying appropriate providers;
- Responding to special requests from residents with unique needs and follow up to ensure satisfaction;
- Establishing positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations;
- Maintaining an expert knowledge of the surrounding community, its amenities and services and gathering, summarizing, and providing information to residents about the property and the surrounding area, including special events and activities;
- Answering, recording, and processing all resident calls, messages, requests, questions or concerns;
- Updating and reviewing shift logs/daily memo books and document pertinent information in logbooks;
- Maintaining amenity booking logs and ensuring appropriate contract or form is completed;
- Assisting residents with maintenance service requests;
- Assisting Leasing staff with organizing resident events.
- Provide residents with suite access in the event of lock outs/lost keys in accordance with suite access policies.
- Maintain property notice boards to ensure only updated notices are posted and stale notices are removed.
- Execute community partnerships and assist in developing partnership with Yorkville and the downtown Toronto core.
- Develop and maintain a top tier front of house lobby and amenity space experience.

**Property Operations**:

- Scheduling and maintaining log for service elevator and loading dock and conducting inspections before and after resident use;
- Providing building access to contractors and visitors by maintaining contractor logs and managing access devices;
- Issuing visitor parking passes in line with visitor parking policies;
- Activating and maintaining log of security access cards and fobs, underground transmitters and other access devices;
- Maintaining Enterphone system and update security system software.
- Act as a liaison between contracted security staff and Property Manager reporting any issues to Management and new directives/policies to contracted staff
- Parcel Management, delivering packages into the designated parcel systems including resident’s suites. Deliveries could encompass parcels, dry cleaning, and groceries.

**Sustainability**:

- Participate in community and charitable events that involve the property, its residents or employees;
- Assist in the implementation of BentallGreenOak’s sustainability and engagement programs at the property;
- Embrace and pro-actively support BentallGreenOak’s culture of environmental sustainability, and corporate and social responsibility.

**Who you are**:

- **Experience - **1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role;
- **Education - **Postsecondary education in hospitality an asset;
- **Relationship Skills** - Exceptional and refined oral and written communication and presentation skills; ability to develop and

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