Service Advisor

2 weeks ago


Ayr, Canada Leisure Days RV Centre Kitchener Full time

**Job Summary**:
**Leisure Days RV Group** one of Canada's largest Recreational Vehicle Dealerships has an opportunity at its **Ayr (Kitchener) location**

This position is the front line for the service department and liaison for customer communication. The image and reputation of our dealership is based heavily around the people in this position. The environment is fast paced and process driven, with tight deadlines.

**Job Duties**:
Communicate professionally with customers in a way that builds confidence and comfort. Provides estimates, creates work orders, and facilitates all RV service. Schedules and ensures all deliveries, warranty and customer repair work are completed in priority order while following our established process. Keeps customers informed and updated on the repair status of their units. Verifies quality control has been done and completes final invoicing, and co-ordinates pick-up/delivery to customers. Sells additional service/maintenance, parts and accessories.

**Qualifications and Skills**

Organisational skills - ability to multitask and follow established process

Strong interpersonal and sales skills - with a fair and assertive personality

Ability to work under pressure and handle adversity

A team player, with integrity, positive energy, positive attitude, strong work ethics, urgency to accomplish tasks

Ability to communicate technical information

Excellent telephone etiquette and communication skills

A passion for interacting with people

Basic computer skills and data entry

RV experience an asset

A desire to provide outstanding customer service

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person


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