Underwriter I

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Underwriter I (Personal Lines Mono-Line)

Location: This position will be located at Regina Head Office. This role is eligible for hybrid - this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Multiple Positions (Auto & Property)

In scope

Closes October 2, 2024

GENERAL ACCOUNTABILITY

The Underwriter I (Personal Lines Mono-Line) is responsible for underwriting moderately complex personal lines insurance risks. This position evaluates, rates, and processes insurance requests for auto and property insurance products. The Underwriter I is customer-focused and looks for ways to improve the customer experience. The Underwriter I develops and maintains relationships with brokers to build lasting and profitable relationships. The Underwriter I provides work review and approval to staff in less senior positions. This role is about building relationships and continuously learning and developing knowledge about the end customers' needs through the broker.

KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._

Underwriting Operations- Evaluates multiple products and their risk factors in a holistic and customer-centric approach to determine risk acceptability and rating.-
- Researches and obtains additional information on risk if required using technology as well as external data sources for the purposes of quoting, negotiating, and authorizing the acceptance of risk.- Determines if risk is acceptable, needs modification, or should be declined based on analysis of all information pertinent to the risk and within the underwriter's authority.-
- Negotiates with brokers as to the conditions, limitations, rates, and premiums to apply.- Corresponds with brokers and/or customers to request information and explain underwriting requirements and decisions.- Collaborates with internal and external stakeholders to discuss risk acceptance and policy wording interpretation.- Develops an understanding of the policy wordings, conditions, limitations, rates, and premiums with a strong focus on customer needs.- Maintains accurate records of decisions made and maintain completeness of policy data.- Completes claim alerts, underwriter reviews, and performs other related duties as assigned.- Mentors, provides direction, and reviews and approves the work of staff in less senior positions.- Collaborates with loss prevention partners (internal and external) to measure risk acceptability and to improve risk.- Demonstrates an understanding of existing and emerging industry and regional trends and market conditions and obtains additional information on risk if required.- Identifies improvements to processes, procedures, insurance products and/or systems.- Works within the department team collaboratively and support cross-departmental teams when required.

Broker Experience and Relationship Management- Delivers one view of personal lines that combines product, technology, and services for broker partners.- Identifies opportunities to improve broker experience and seeks to find solutions while adhering to the company guidelines.- Develops and maintains relationships with an assigned group of brokers to develop lasting and profitable relationships, which involve broker visits.- Collaborates with other departments to deliver a consistent experience to brokers and customers.- Assists with training to staff, brokers, and external parties on products and procedures. May be required to conduct formal presentations.- Understand the technology brokers use and offers tailored approaches to deliver on the ease of doing business mandate.- Explains underwriting criteria and decisions to brokers (verbally and/or in writing).

High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training, and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others. TECHNICAL KNOWLEDGE & SKILLS- Proficient knowledge of the coverages of insurance products and related provincial/federal legislation applicable to Personal Lines (Auto and Property)- Proficient knowledge of the Principles & Practices of Insurance-
- Fundamental knowledge reinsurance principles.

EDUCATIO