Analyst, Business Applications

2 weeks ago

Toronto, Canada Canada Infrastructure Bank Full time

The Canada Infrastructure Bank (CIB) is an impact investor, working in partnership with governments, Indigenous communities and the private sector to invest in infrastructure that benefits Canadians. 

By attracting and leveraging private sector and institutional investment in revenue-generating infrastructure projects in the public interest, we are building a portfolio of investments in key sectors including transit, clean power, green infrastructure, trade & transportation and broadband that will support action on climate change, foster economic growth, connect Canadians and contribute to the sustainability of infrastructure in Canada.

The incumbent should be able to work collaboratively across multiple departments, and train end users on best practices.

Your responsibilities include
- Working with end users to understand and document business requirements
- Delivering functionality to support business needs
- Delivering training to end users
- Evaluating third-party solutions
- Handling support requests or escalating them to second line of support

Your ideal profile
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field
- 3+ years of experience in an environment based on Microsoft technologies
- 3+ years of experience with Dynamics 365 CE (CRM), strong functional and technical knowledge
- Knowledge of Dynamics 365 for Marketing is an asset
- Knowledge of Dynamics 365 Business Central (or D365 for Finance / Finance & Operations / AX) is an asset
- Knowledge of Power Platform including Power Automate
- Knowledge of SharePoint and Office 365 in general
- 2+ years of experience with Power BI and/or other reporting/BI tools
- Understanding of SQL databases
- Experience using an ITSM or a ticketing tool
- Understanding of Microsoft Azure is an asset
- Ability to efficiently collaborate with end users across the business
- Attention to detail and focus on high-quality standards in line with market best practices
- Ability to work under pressure and manage multiple tasks/transactions
- Ability and willingness to learn
- Results oriented and accountable to meet scheduled milestones
- Excellent communicator both verbally and in writing
- Bilingual English/French (an asset)
- We thank you for your interest. Only those selected for further screening or an interview will be contacted._

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